Micah Steiner
Outside Processing Manager
Fresno
Summary
Dynamic shipping and parts supervisor with a proven track record at Cencal CNC, excelling in warehouse management and customer relations. Achieved significant cost reductions through strategic vendor negotiations and enhanced team productivity. Known for fostering a collaborative environment while maintaining compliance and accuracy in shipping procedures.
Overview
5
5
years of professional experience
Work History
Interim Shipping Supervisor
Cencal CNC
01.2025 - Current
- Pulled, verified, and packaged items for shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Established strong relationships with vendors and suppliers to guarantee reliable service and quality products for shipping needs.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
Parts Department Supervisor
Cencal CNC
01.2023 - Current
- Stayed up-to-date on emerging technologies related to automotive part systems so as to provide informed recommendations on necessary upgrades or replacements.
- Assisted in the development of promotional strategies for parts sales, driving revenue growth within the department.
- Maintained a clean and well-organized workspace, promoting efficiency and safety among staff members.
- Promoted excellent customer service by providing knowledgeable assistance and prompt resolution of issues.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, reducing stock obsolescence.
- Provided ongoing mentorship to junior staff members, fostering their professional development within the company.
Outside Processing Supervisor
Cencal CNC
01.2022 - Current
- Implemented continuous improvement initiatives aimed at reducing costs while maintaining quality output.
- Boosted employee morale with regular performance feedback, recognition, and team-building activities.
- Enhanced productivity by streamlining processing procedures and implementing new technologies.
- Analyzed and compiled Type data to continuously optimize processes.
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Collaborated seamlessly with other departments, working towards common organizational goals in a cross-functional capacity.
- Evaluated vendor performance periodically to negotiate favorable contract terms on behalf of the organization.
Purchasing Specialist
Cencal CNC
01.2021 - 01.2023
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
Customer Support Specialist
Cencal CNC
01.2021 - 01.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Sierra Charter
Fresno, CA11.2012
Skills
Warehouse management
Production planning
Staff supervision
Shipping procedures
Stock control
Computer skills
Labor management
Shipping and receiving
Customer relations
Timeline
Interim Shipping Supervisor
Cencal CNC
01.2025 - Current
Parts Department Supervisor
Cencal CNC
01.2023 - Current
Outside Processing Supervisor
Cencal CNC
01.2022 - Current
Purchasing Specialist
Cencal CNC
01.2021 - 01.2023
Customer Support Specialist
Cencal CNC
01.2021 - 01.2022
High School Diploma -
Sierra Charter