Summary
Overview
Work History
Education
Skills
Timeline
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Micah Mugisha

Sherbrooke,QC

Summary

I am self-motivated and result oriented person who is organized, adaptive and forward thinking with attention to details, good interpersonal-communication, have transformational abilities, collaborative style, and an innovative spirit to take on challenges while adhering to professional standards with a focus on organization objectives period institutions attended qualifications.

Overview

5
5
years of professional experience

Work History

Customer Service

CCI RWANDA
09.2022 - 12.2023
  • Provided outstanding customer service.
  • Directed cleaning, restocking, and customer service activities.
  • Utilized customer feedback to improve customer service.
  • Operated register to provide great customer service.
  • Displayed very good communication and customer service skills.

Junior Manager

Mustard General Supply
12.2021 - 07.2022
  • Monitored project progress to keep tasks on track and meet deadlines.
  • Supported management protocols, decisions and plans within company structure, atmosphere and culture.
  • Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
  • Supervised various tasks in quest of completing project.
  • Reported project results to senior project manager.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Gas Station Attendant

Société Petroliere
02.2019 - 11.2020
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Facilitated sales of services and goods.
  • Pumped gas for guests and took payments.
  • Maintained clean and orderly work station.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Coordinated between billing department and customers to resolve problems.

Education

High School Diploma -

Excella School
Kigali, Rwanda
09.2020

Skills

  • Customer Service
  • Microsoft Word
  • Communication
  • Problem solving
  • Leadership
  • Active listening

Timeline

Customer Service

CCI RWANDA
09.2022 - 12.2023

Junior Manager

Mustard General Supply
12.2021 - 07.2022

Gas Station Attendant

Société Petroliere
02.2019 - 11.2020

High School Diploma -

Excella School

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Micah Mugisha