Summary
Overview
Work History
Education
Skills
Websites
Certifications
Timeline
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Micah Michael

Halifax,Canada

Summary

  • Product operations, project management, and account management professional with 9+ years of experience in retail, sales/marketing, and business development
  • Skilled and experienced in IT, computer software, e-commerce, and financial services.
  • Passionate sales professional with in-depth product knowledge and expertise in the sales cycle process.
  • Results-driven professional with a strong track record of delivering satisfactory solutions to clients. Utilizes excellent problem-solving skills honed through years of customer engagement experience.

Overview

10
10
years of professional experience

Work History

Product Operations Manager

Redcloud Technologies
Halifax, Canada
11.2021 - Current
  • Manage technology projects from planning to delivery, prioritized in alignment with customer's satisfaction and company goals in the Latin America (LATAM) region
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects using various softwares and methodologies throughout the project lifecycle
  • Effectively manage the backlogs and aid team in determining suitable commitments for product backlog items
  • Ensure that all projects are delivered on-time, within scope and within budget, and that team dynamics, product tickets and resource constraints are managed appropriately
  • Guarantee exceptional delivery of final product by closely monitoring project status, creating reports related to project health, status, risks, issues, dependencies and overall performance
  • Manage projects involving cross-functional teams focused on the delivery of projects and/or programs into a finished state and balance the prioritization of technical debt against new feature innovation

Senior Account Manager

Vodacom Business Nigeria
Lagos, Nigeria
12.2018 - 10.2021
  • Successfully managed a total contract value of $2.5m across all 35 allocated accounts, leading to business growth of 58%
  • Onboarded 3 new additional commercial banks to ensure closure of all commercial banks in Nigeria
  • Developed and maintained relationships with allocated customers to identify opportunities and strategies to win new businesses
  • Achieved high sales of Intelligent Connectivity, SDN/NFV Solutions, Edge AI, Cloud and Storage Solutions, Enterprise Voice Services
  • Leveraged strong technical systems in managing projects using ERP Sage, recording all deliverables and track updates and provided accurate sales forecast and status on outstanding pipeline

Corporate Sales Executive

Allianz Nigeria Insurance
Lagos, Nigeria
01.2015 - 11.2018
  • Achieved new and renewal insurance premium target of N200.38m yearly and increased customer retention to 90% of existing accounts with Gross Written Premium (GWP) above $2,000
  • Concluded and finalized 8 new motor fleet accounts with GWP of $2,000 and above amongst the top ten corporate companies within the assigned sector
  • Tracked activities against schedule, highlighting upcoming and overdue activities using ERPs: Salesforce and Microsoft Dynamic CRM
  • Engaged in both inside and customer facing sales to increase topline and provide accurate pricing
  • Successfully managed accounts in the Oil & Gas, Manufacturing, FMCG and Financial Services sectors throughout the business financial period

Education

Junior IT Analyst Program -

NPower Canada
Toronto, ON, Canada
10.2024

Bsc. - Business Administration

Ekiti State University
Ado Ekiti
03.2013

Secondary School Diploma -

Epe Grammar School
Lagos, Nigeria
01.2007

Skills

  • Windows Operating System Expertise
  • Product Lifecycle Management
  • Customer experience
  • Proficient in Microsoft Office 365
  • Expertise in Google Workspace Tools
  • Agile Methodologies
  • Scrum Team Collaboration
  • Operations Management
  • Onboarding and Orientation
  • Data Analysis

Certifications

  • Google IT Support Professional Certificate, 10/2024
  • Microsoft & LinkedIn | Career Essentials in Generative AI, 10/2024
  • LinkedIn | Key Account Management, 2019
  • Piston & Fusion | Project Management Professional (PMP), 2017

Timeline

Product Operations Manager

Redcloud Technologies
11.2021 - Current

Senior Account Manager

Vodacom Business Nigeria
12.2018 - 10.2021

Corporate Sales Executive

Allianz Nigeria Insurance
01.2015 - 11.2018

Junior IT Analyst Program -

NPower Canada

Bsc. - Business Administration

Ekiti State University

Secondary School Diploma -

Epe Grammar School

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Micah Michael