Saul Guevara
San Diego
Summary
Dedicated and customer-focused individual with experience in hotel management, seeking to re-enter the customer service field contribute to Costco’s renowned customer service team. Adept at resolving customer issues, enhancing customer service issues, enhancing customer satisfaction, and working efficiently in a fast-paced environment.
Overview
28
28
years of professional experience
Work History
Engagement Manager
WILLAMETTE COMMUNITY PARTNERSHIPS
06.2014 - 11.2023
- Coordinated community engagement meetings.
- Managed project plans related to engagement assignments.
- Presented on various health and social services related topics to community members, social service organizations, and health care providers.
Assistant Front Office Manager
Arizona Builtmore Hotel
03.2001 - 04.2005
- Assisted in the recruitment process for front office staff.
- Managed room inventory to optimize revenue opportunities.
- Balanced daily cash transactions, accurately maintaining financial records.
- Organized weekly team meetings to address challenges.
- Drafted employee work schedules to fill coverage gaps.
Office Manager
Hilton Hotel
03.1996 - 02.2001
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Education
A.A. Degree - Business Communications -
Arizona State University
Tempe, AZCertified Nursing Assistant Certification -
Mesa Community College
San Diego, CASkills
- Excellent Communication Skills
- Strong Customer Service Orientation
- Ability to handle stressful situations
- Excellent multitasking capability
- Time Management skills
- Detail-oriented
- Team Collaboration
- Problem Solving Adaptability
Timeline
Engagement Manager
WILLAMETTE COMMUNITY PARTNERSHIPS
06.2014 - 11.2023
Assistant Front Office Manager
Arizona Builtmore Hotel
03.2001 - 04.2005
Office Manager
Hilton Hotel
03.1996 - 02.2001
A.A. Degree - Business Communications -
Arizona State University
Certified Nursing Assistant Certification -
Mesa Community College
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