MICAELA GARZA
ELEVANCE HEALTH
Tulare
1
Language
17
years of professional experience
Dedicated healthcare professional with extensive experience in managing patient referrals and appointment scheduling. Proven ability to maintain patient confidentiality while ensuring seamless communication between healthcare providers and patients. Ready to contribute to improving patient care coordination.
Work History
Referral Specialist I
1 Year 3 Months- Educated patients about referral processes, promoting understanding and engagement with their healthcare journey.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
UNIT SECRETARY
11 Years 9 Months- Maintained accurate medical records using electronic health record systems for compliance and accessibility.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Facilitated communication between healthcare providers and patients to streamline information flow.
- Trained new staff members on office protocols, enhancing team productivity and service quality.
- Oversaw inventory management of office supplies, ensuring adequate resources for daily operations.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Education
High School Diploma
Skills
Appointment scheduling
Pre-authorizations
Medical terminology
Medical terminology knowledge
HIPAA regulations
Multi-line telephone management
Telephone etiquette
Multi-line telephone operation
Multi-line phone proficiency
Languages
Spanish
Native or Bilingual
Timeline
Referral Specialist I
ELEVANCE HEALTH
05.2025 - CurrentRead More
UNIT SECRETARY
Adventist Health System
01.2010 - 10.2021Read More
GOLDEN WEST HIGH SCHOOL
High School Diploma
Read More