Micaela Garry-Navarro
Antioch
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
Medical Assistant
John Muir Wound Care Center
02.2014 - Current
- Skillfully operated advanced wound care equipment, maintaining a safe and sterile environment for patients.
- Assisted physicians in complex wound care procedures, ensuring optimal patient outcomes.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Mentored junior technicians in proper wound care techniques and protocols, fostering a supportive learning environment for professional growth.
- Streamlined inventory management, ensuring adequate supplies were always available for timely wound care treatments.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data
Certified Nursing Assistant
John Muir Medical Center
04.2009 - 02.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Receptionist Supervisor
VCA Cottage Animal Hospital
06.2003 - 04.2009
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Managed the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing feedback.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Executive Assistant
Appraisal Enhancement Services
01.2001 - 12.2002
- HR - Recruiting, placing ads, new hire paperwork, manage personnel files, responsible for all employee benefit sign-up, billing. Assist HR Manager w/ Health Fairs, activities, off-site meetings, birthdays celebrations, service awards
- Appraiser Department– Update and keep appraiser information current in Access database, set-up staff and contractors, MLS Accounts, Staff contact list, files, MLS spreadsheet , expense spreadsheet
- Assist Director of Operations and Regional Chief Appraiser
- Phones – in charge of phone system and set-up of extensions. Train & Back-up receptionist
- Make travel arrangements, calendar of manager’s attendance, order business cards, order managers lunch, minutes for meetings
- Assist President in any projects
Receptionist/Dispatcher
Wolco Business Systems
07.1996 - 09.1997
- Answered heavy phones, setting up new accounts, and typing proposals
- Responsible for filing system, faxing and bookkeeping
- Order entry and monitoring inventory
- Heavy customer service calls and dispatching of 5 technicians
Assistant Manager
Festival Cinemas
01.1993 - 07.1996
- Hire, Train and supervise 30+ employees
- Maintain all personnel files
- Responsible for all concession ordering and inventorying
- Accounts Payable and petty cash reports
- Responsible for all deposits and safeguarding of large sums of money
Education
Associate of Science -
Diablo Valley College, Los Medanos College
Bay Area, CA01.2012
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Nightingale Nursing
Pleasant Hill, CA01.2008
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Northgate High School
Walnut Creek, CA01.1994
Skills
- Wound dressing techniques
- Compression therapy
- Wound care technology
- Wound care product knowledge
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
Timeline
Medical Assistant
John Muir Wound Care Center
02.2014 - Current
Certified Nursing Assistant
John Muir Medical Center
04.2009 - 02.2014
Receptionist Supervisor
VCA Cottage Animal Hospital
06.2003 - 04.2009
Executive Assistant
Appraisal Enhancement Services
01.2001 - 12.2002
Receptionist/Dispatcher
Wolco Business Systems
07.1996 - 09.1997
Assistant Manager
Festival Cinemas
01.1993 - 07.1996
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Nightingale Nursing
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Northgate High School
Associate of Science -
Diablo Valley College, Los Medanos College
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