Micael Campbell
Carlsbad
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Fitness Manager II
24 Hour Fitness UTC
10.2018 - Current
- Conducted regular performance evaluations and provided professional development opportunities to staff, leading to improved morale and retention rates.
- Analyzed financial data to identify trends and opportunities for cost reduction and revenue growth.
- Conducted variance analysis to track actual financial performance against budgeted targets.
- Conducted regular audits and analysis of payroll data to ensure accuracy and compliance with company policies and regulations.
- Led and supervised a team of 17 direct reports, providing guidance, coaching, and training to ensure optimal performance.
- Led the hiring and recruiting process, evaluating candidates' qualifications and fit for the role.
- Established strong relationships with clients through consistent communication, resolving issues promptly to ensure high levels of satisfaction.
Assistant Fitness Manager
In-Shape Health Clubs
01.2016 - 10.2018
- Supported the Fitness Manager in developing and implementing fitness programs to meet the needs of members and achieve department goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Education
Associate of Science - Business Administration
San Diego Mesa College
San Diego, CA05-2026
Skills
- Microsoft Excel
- Customer Service
- Client Relations (120 Clients)
- Payroll
- Business Analysis
- Telephone etiquette
- Client relations
- Administrative duties
- Recruiting and interviewing
- Verbal and written communication
- Talent acquisition
Accomplishments
- Supervised team of 17 staff members.
- Achieved 30% growth in revenue by completing business plans with accuracy and efficiency.
Timeline
Fitness Manager II
24 Hour Fitness UTC
10.2018 - Current
Assistant Fitness Manager
In-Shape Health Clubs
01.2016 - 10.2018
Associate of Science - Business Administration
San Diego Mesa College