Mica Olsen
Victoria,BC
Summary
University student going into second year looking for a part time job to work through the summer and into the fall. Strong background in customer service, retail, hospitality, and child care/family support. Proven ability to efficiently multitask, communicate clearly, and build positive connections. Recognized for adaptability, reliability, and personability. Passionate about creating a positive cliental experience and maintaining a organized and welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Nanny
Drew Mildon and Athena Madan
08.2023 - Current
- Providing care for a now 5-year-old boy and 1-year-old girl while parents are occupied
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Developing games and activities using arts and crafts to support learning and verbal skills.
- Oversee household duties such as light housekeeping tasks or running errands when required.
- Prepare healthy, age-appropriate snacks and meals.
- Lead indoor and outdoor activities to entertain and occupy children.
Support Staff Member
Frankie's Modern Diner
08.2022 - 02.2023
- Answered telephone and assisted with inquires and took pick-up orders over the phone
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
- Provided support to servers with delivering food and drink to tables
- Preformed opening a closing duties such as sweeping, restocking, and wiping all surfaces
Movie Theater Attendant
Cineplex Odeon
06.2021 - 01.2022
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and theater cleaning.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Preformed Covid-19 cleaning protocols and checking all patrons' proof of vaccination before entering the building
- Reviewed tickets for authenticity and applicability to particular event.
Education
High School Diploma -
Victoria High School
Victoria, BC06-2023
Bachelor of Arts - Psychology
University of Victoria
Victoria04-2029
Skills
- Relationship building
- Infant care experience
- Schedule management
- Childcare expertise
- Household management
- Customer service
- Effective multitasking
- Phone etiquette
- Adaptability and resilience
- Cleanliness maintenance
- Time management
- Cleaning and sanitizing
Certification
- Emergency First Aid and CPR AED, level C - April 2022
- Naloxone Administration Training - September 2024
Timeline
Private Nanny
Drew Mildon and Athena Madan
08.2023 - Current
Support Staff Member
Frankie's Modern Diner
08.2022 - 02.2023
Movie Theater Attendant
Cineplex Odeon
06.2021 - 01.2022
High School Diploma -
Victoria High School
Bachelor of Arts - Psychology
University of Victoria
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