Miaoxue Zhang
Aurora,ON
Summary
- 3+ years of experience with customer service, supporting customers' experiences through frequent communication and events promotion
- 2+ years of experience with digital media, including managing social media accounts, and designing advertising materials, resulting in an increase in customers
- Fluent in English and Mandarin
Overview
5
5
years of professional experience
Work History
Travel Consultant
New Pioneer Travel
Richmond Hill, ON
10.2022 - 06.2024
- Engage with potential customers to understand their travel preferences and needs
- Promote and sell a variety of travel services, including packages, tours, cruises, flights, and accommodations
- Deliver exceptional customer service throughout the entire booking process
- Follow up with clients to ensure their travel arrangements meet their expectations
- Stay informed about the latest travel trends, destinations, and promotional offers
Marketing Specialist
STEER Technologies Inc.
Scarborough
01.2022 - 10.2022
- Communicating with influencers to set up collaborations - resulting in growth in sales and brand awareness
- Designing and producing promotional materials, including posters, email, or digital campaigns, to result in an increase of customers
- Filming and mapping marketing activities, such as online promotion events and campaigns, by collaborating with team members
- Operating multiple online platforms, including social media, using time management skills to promote customers’ engagement and experience
- Organizing customer-relations programs to maintain relations with customers
- Successfully processed live stream for 3 times, include merchant selecting, script writing, and communicating with all departments
Frontdesk Team Leader
Bay Street Group Inc.
Markham, ON
10.2020 - 01.2022
- Cooperated and assisted with colleagues and agents through answering inquires via phone, emails, Broker Bay, and internal system in a professional manner
- Facilitating with duties including typing, using MLS systems to process listing documents, reviewing transaction offers, and organizing deals files
- Developed client-facing skills, including preparing paperwork using Microsoft suits and sending invoices to corresponding clients, developers, and organizations
Personal Shopping Assistant
Holt Renfrew Yorkdale
12.2019 - 04.2020
- Scheduled all appointments and maintain calendar of Personal Shopper
- Spoke on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
- Prepared and coordinated materials and merchandise for all client appointments ensuring standards are maintained
- Coordinated alterations, product transfers, COG’s, Holds and other services as required
- Maintained merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
Seasonal Associate
Holt Renfrew Yorkdale
10.2019 - 12.2019
- Assisted with replenishing the sales floor with product that has sold, stocking cash areas with supplies, keep fitting rooms neat and tidy
- Performed all POS functions including cashing clients out, making holiday boxes, being fully prepared for store opening & closing at the end of the day (tidying and cleaning up)
- Worked with other team members to achieve sales by providing support (grabbing merchandise from stock rooms, packaging parcels）
Education
Bachelor of Child Development -
Seneca College of Applied Arts And Technology
North York12-2020
Skills
- Exceptional communication and organization skills
- Promotions planning skills
- Project planning
- Video editing and live streaming
- Market trend analysis
- Microsoft Office
- Customer service
- Client relationship management
- Communication skills
- Time management
- Organizational skills
Timeline
Travel Consultant
New Pioneer Travel
10.2022 - 06.2024
Marketing Specialist
STEER Technologies Inc.
01.2022 - 10.2022
Frontdesk Team Leader
Bay Street Group Inc.
10.2020 - 01.2022
Personal Shopping Assistant
Holt Renfrew Yorkdale
12.2019 - 04.2020
Seasonal Associate
Holt Renfrew Yorkdale
10.2019 - 12.2019
Bachelor of Child Development -
Seneca College of Applied Arts And Technology
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