Miao Zhang
North York,ON
Summary
A highly skilled customer service representative, I'm seeking in my next challenge in retail.
-Very flexible, can work open or close shift also weekends and holidays -Experience in Luxury retail customer service. -Friendly, outgoing, responsive, hard-working, enthusiastic, dependable, multi-Task oriented, positive, able to adapt effectively to challenging and emergency situations. -Fast Learner, Work well in team setting.
Overview
13
13
years of professional experience
Work History
Sales Associate/Stylist
Christian Dior
09.2020 - Current
- Delivery Dior signature class client service.
- Exceed individual target goal: Sales Goal, Performance Indicators, UPT & Average Dollar Per Transaction.
- Develop client book with ability to recruit and develop top clients.
- Demonstrate strong product expertise by engaging clients through the details and stories of our products.
- Strong organization, supporting floor and team members as needed.
Sales Associate/Stylist
Burberry Yorkdale
10.2017 - 09.2020
- Maximizing sales at all opportunities
- Store Top sales; Second highest sale score nationwide
- Creating client relationship by using excellent client service, product knowledge and care
- Maintain and maximize client book-Made most appointments (Nationwide)
- Client follow up, customer service, event invitation and set up
- Maintaining store visual presentation and overall store maintenance
- Help with daily stock maintenance, stock receiving and processing, product transfers and floor change
- Supporting securing company assets.
Manager Assistant
Katie Clothing (Stone Road Mall in Guelph & Palisades Center in New York)
04.2013 - 01.2014
- Customer service including assisted with clothing choices, sizes and styling on the floor in effective manner.
- Increased sales with excellent customer service levels and developed good relationship with regular customers.
- Handled the cash register including all cash and credit sales plus refunds and exchanges.
- Placed orders to restock merchandise from the warehouse, restocked size from stockroom, assisted with inventory stock takes.
- Training new staff members, working out weekly rosters, banking, theft prevention.
- Regular cleaning duties around the store include vacuuming, dusting, cleaning mirrors and steam clothing.
- Conducting financial research to customers by phone.
Sales Associate
Katie Clothing (Scarborough Town Centre)
05.2012 - 01.2013
Manager Assistant
Katie Clothing (Scarborough Town Centre)
01.2013 - 04.2013
Sales Associate
Nuance Group (Burberry Bvlgari Boutique)
08.2014 - 08.2015
Sales Associate
Burberry Boutique
08.2015 - 08.2016
- While achieving set goals provided by employer, I would set and meet additional goals for myself.
- Working with the products on the floor, allows for greater knowledge of what I'm selling and a better sense on key points to sell.
- Greeting customers and learning their interests to provide the right product or need.
- Check for missing labels or mislabeled products, organize products and stations.
Education
Early Childhood Assistant -
Imperial College
01.2010
Skills
- CPR Certificate
- OMVIC Certificate
- Oral and written Chinese (Cantonese and Mandarin)
References
- Halord Wang, Nuance Group, 647-622-2047
- Gogo Udenze, Burberry, 289-979-7007
- Sakuya Muto, Burberry, 416-829-7018
Timeline
Sales Associate/Stylist
Christian Dior
09.2020 - Current
Sales Associate/Stylist
Burberry Yorkdale
10.2017 - 09.2020
Sales Associate
Burberry Boutique
08.2015 - 08.2016
Sales Associate
Nuance Group (Burberry Bvlgari Boutique)
08.2014 - 08.2015
Manager Assistant
Katie Clothing (Stone Road Mall in Guelph & Palisades Center in New York)
04.2013 - 01.2014
Manager Assistant
Katie Clothing (Scarborough Town Centre)
01.2013 - 04.2013
Sales Associate
Katie Clothing (Scarborough Town Centre)
05.2012 - 01.2013
Early Childhood Assistant -
Imperial College
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