Mianna Felix-Sousa
Toronto,Ont
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Barista
Aroma Espresso Bar Barista
2021.05 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista | Team Member
Marche-Movenpick Brookfield Place
2018.12 - Current
- Prepare or serve hot and cold beverages, such as coffee, espresso drinks, blended coffee a teas, serve food like pastries and sandwiches
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils
- Welcoming customers and helping them to determine their coffee interests and educating customers about the menu options
- Working in as part of a fun, high-energy team.
Barista | Key Holder
Balzac's Coffee Roasters
2017.12 - 2018.11
- Prepare or serve hot and cold beverages, such as coffee, espresso drinks, blended coffee, teas and makes latte art
- Clean or sanitize work areas, utensils, equipment and seating areas
- Check temperature of freezers, refrigerators, or heating equipment to ensure proper functioning
- Order, receive or stock supplies or retail products.
Customer Service Representative
TJX Canada
2015.11 - 2017.09
- Front line cashier
- Backroom processing of inventory
- Assist customers different zones,such as jewellery zone, fitting room and general areas of store.
Team Member
Cineplex Odeon ScotiaBank Theatre
2014.06 - 2014.08
- Ensure that guests experience was always friendly, helpful and efficient
- Greet each guest at food concession and assist in identifying various menu items
- Preform daily concession maintenance and assist in keeping a cleanly environment
- Cashier duties.
Education
High School Diploma -
Central Technical Institute
06.2017
Skills
- Excellent communication with customers and team members.
- Ability to work under pressure.
- Passion for service/retail.
- Creative thinker with the ability to handle conflict resolution.
- Organized and able to multitask.
- POS Systems
Volunteer Experience
- Telus Community Investment, Charity, Planted trees to benefit the community., Planned and executed environmental ideas to better the neighbourhoods involved in the program.
- Salvation Army, Food Bank, Served thanksgiving dinner for families and the community, Assist with boxing food items and cleaning work stations, Interacted with individuals that use food bank in a kind and courteous manner.
Languages
English
Full Professional
Timeline
Barista
Aroma Espresso Bar Barista
2021.05 - Current
Barista | Team Member
Marche-Movenpick Brookfield Place
2018.12 - Current
Barista | Key Holder
Balzac's Coffee Roasters
2017.12 - 2018.11
Customer Service Representative
TJX Canada
2015.11 - 2017.09
Team Member
Cineplex Odeon ScotiaBank Theatre
2014.06 - 2014.08
High School Diploma -
Central Technical Institute
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