Miami Kimberling
Menifee
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Service Representative, Laboratory
Kaiser Permanente
10.2023 - Current
- Assist with patient registration and verify information to ensure accuracy and compliance with laboratory protocols
- Process specimens, ensuring proper labeling and handling for testing
- Perform data entry for patient records, tests, and results, maintaining confidentiality and accuracy
- Provide patient information and guidance, addressing questions regarding laboratory procedures
- Ensure the laboratory environment is clean, safe, and organized, adhering to safety and health standards
Personal Shopper
Instacart
08.2021 - 10.2024
- Memorized store layouts to fulfill orders using shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Consistently met deadlines and quality goals for accuracy and timeliness
Caregiver
Inland Respite
02.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Sales Associate / Cashier
Off Broadway Shoe Warehouse
11.2020 - 08.2021
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
Pet Care Associate / Cashier
Petsmart
06.2019 - 07.2020
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas
- Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times
Delivery Driver
Papa G's Pizza & Cafe
01.2019 - 06.2020
- Managed customer inquiries and complaints in polite and professional manner
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Maintained upbeat, positive attitude in busy, customer-focused environment
Education
High School Diploma -
Innovation High
Murrieta, CASkills
- Customer relations
- Product knowledge
- Teamwork and collaboration
- Organization and time management
- Data entry
- Paperwork processing
Timeline
Service Representative, Laboratory
Kaiser Permanente
10.2023 - Current
Caregiver
Inland Respite
02.2022 - 06.2023
Personal Shopper
Instacart
08.2021 - 10.2024
Sales Associate / Cashier
Off Broadway Shoe Warehouse
11.2020 - 08.2021
Pet Care Associate / Cashier
Petsmart
06.2019 - 07.2020
Delivery Driver
Papa G's Pizza & Cafe
01.2019 - 06.2020
High School Diploma -
Innovation High
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