Miah Blahut
Kelowna,BC
Summary
People-oriented leader with a passion for empowering people and creating a culture of positivity and growth. Committed to results and being consistent with an organization's mission and values. Looking to help develop change and motivate people in the workplace.
Overview
10
10
years of professional experience
Work History
Supervisor
Starbucks Coffee Company
Kelowna, BC
06.2021 - Current
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Assisted upper management with daily operations to meet standards of service and quality.
- Analyzed financial data related to departmental budgeting activities on a regular basis. Cash handling and creating bank deposits.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Identified areas of improvement within the department and implemented necessary changes.
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Floor Manager
Independant Grocer
Calgary, AB
11.2020 - 04.2021
- Delegated work to staff, setting priorities and goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Volunteer
LOTT
100 Mile House, BC
01.2014 - 05.2020
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
- Managed social media accounts associated with the organization's mission statement.
- Resolved complaints or issues using strong customer service and engagement skills.
- Ambassador for the organization at community outreach events.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Supervised youth volunteers while they completed their assigned tasks on site.
- Helped with prep, set up, and breakdown of community and public events.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Education
License Certificate - Life Coach
Jay Shetty Certification School
OnlineBachelor of Science - Psychology
UBCO
Kelowna, BCHigh School Diploma -
HCOS
Online/HomeschoolSkills
- Good sense of humor
- Creative
- Dynamic thinker
- Coachable
- Default happy
- Outcome driven
- Growth minded
- Tech Savvy
- Competitive
- Passionate about people
References
References available upon request.
Timeline
Supervisor
Starbucks Coffee Company
06.2021 - Current
Floor Manager
Independant Grocer
11.2020 - 04.2021
Volunteer
LOTT
01.2014 - 05.2020
License Certificate - Life Coach
Jay Shetty Certification School
Bachelor of Science - Psychology
UBCO
High School Diploma -
HCOS