Miaad Karimi
Langley,BC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
Work History
IT Technical Support Specialist
Telus Communications
Burnaby, British Columbia
12.2017 - Current
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Used remote login tools to assist clients with technical and product questions.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Distribution Manager
Home Depot Corp.
Langley, British Columbia
01.2014 - 12.2017
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Provided technical advice on packaging requirements for various types of products.
- Ensured compliance with applicable laws, regulations, policies and procedures related to distribution activities.
- Consistently met company and department objectives within budget and time constraints.
- Identified opportunities to reduce cost and improve productivity.
- Directed investigations to verify and resolve customer or shipper complaints.
Warehouse Manager
Vitran Logistics Ltd.
Delta, British Columbia
07.2008 - 01.2014
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
HVAC/IT Field Support Technician
Canadian Super Save Ltd.
Richmond, British Columbia
03.2007 - 05.2009
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Created user accounts and managed user profiles in Active Directory environment.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Provided technical support to users with diverse range of IT issues.
- Resolved software related issues on both desktop and laptop computers.
- Maintained system security by monitoring user access rights.
- Collaborated with external vendors when necessary to resolve complex technical issues.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
Office Administrator
Merconnet Ltd.
Burnaby, British Columbia
01.2006 - 03.2007
- Maintained customer confidence and protected operations by keeping information confidential.
- Proposed or approved modifications to project plans.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Delegated work to staff, setting priorities and goals.
- Filtered emails based on importance and escalated issues to leadership.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly upon arrival at the office premises.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Sales Associate
Authentic Rugs & Art Ltd.
Vancouver, British Columbia
01.2003 - 01.2006
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers to determine wants or needs.
- Demonstrated product features and benefits for customers' needs.
- Collected payments and provided accurate change.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Maintained records related to sales for store management.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Science - Computer And Information Systems
AOL Career College
Abbotsford, B.C.01.2021
Associate of Science - Computer And Information Systems Security
British Columbia Institute of Technology
Burnaby, BC06-2018
Arts & Sciences Bachelor’s Degree -
Langara College
Vancouver, B.C.01.2008
High School Diploma -
J.N. Burnett Secondary School
Richmond, B.C.01.2005
Skills
- Hardware installation
- Server maintenance
- Application support
- Database administration
- Help desk support
- Network administration
- Data backup management
- Operating system support
- Advanced troubleshooting
- Remote desktop support
- Wireless networking
- Software deployment
- Social media platforms
- Multitasking and prioritization
- Market research
- Performance improvement
- Analytical skills
- Sales target achievement
- Upselling strategies
- Sales expertise
Timeline
IT Technical Support Specialist
Telus Communications
12.2017 - Current
Distribution Manager
Home Depot Corp.
01.2014 - 12.2017
Warehouse Manager
Vitran Logistics Ltd.
07.2008 - 01.2014
HVAC/IT Field Support Technician
Canadian Super Save Ltd.
03.2007 - 05.2009
Office Administrator
Merconnet Ltd.
01.2006 - 03.2007
Sales Associate
Authentic Rugs & Art Ltd.
01.2003 - 01.2006
Bachelor of Science - Computer And Information Systems
AOL Career College
Associate of Science - Computer And Information Systems Security
British Columbia Institute of Technology
Arts & Sciences Bachelor’s Degree -
Langara College
High School Diploma -
J.N. Burnett Secondary School