Mia Zambon
Hamilton
Summary
Highly motivated university student with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Bardo (Formerly Bread Bar)
10.2023 - Current
- Ran food to guests efficiently, ensuring accurate and timely delivery.
- Managed take-out operations, answering calls, processing orders, and coordinating efficient pickups.
- Handled transactions using the POS system with accuracy and efficiency.
- Oversaw order flow by coordinating with FOH and BOH teams to ensure seamless service.
- Managed a dining section, including setup, breakdown, and maintaining a clean, organized workspace.
- Executed expo duties, ensuring orders were correctly plated, garnished, and expedited to guests with precision.
- Demonstrated strong multitasking abilities in a fast-paced environment, providing proactive customer service and problem-solving as needed.
Event Server
The Pearle Hotel and Spa
04.2024 - 08.2024
- Welcomed guests warmly, offering canapés and cocktails upon arrival.
- Took orders and provided professional table wine service, ensuring guests’ preferences were met.
- Delivered high-quality service, efficiently carrying multiple plates to maintain a smooth and fast-paced dining experience.
- Cleared plates and glassware quietly and efficiently, minimizing disruption to guests.
- Monitored and replenished guests' wine and water throughout the event.
- Provided attentive, friendly service, creating a welcoming and memorable experience for guests.
- Collaborated with fellow servers to ensure seamless service during busy periods, promoting efficiency and teamwork.
Deli Clerk
Fortinos
10.2018 - 08.2023
- Processed and fulfilled orders efficiently, using handheld computers and desktop systems to ensure accurate delivery tracking.
- Trained new employees, providing hands-on guidance and ensuring adherence to company standards.
- Assisted customers with product selection, offering knowledgeable recommendations and addressing inquiries.
- Delivered top-tier customer service in a fast-paced environment, handling multiple tasks while maintaining quality and efficiency.
- Played a key role in daily operations, ensuring smooth workflow and problem-solving as needed.
Education
Bachelor of Arts - Psychology, Neuroscience
University of Guelph
04.2026
High School Diploma -
Bishop Tonnos CSS
06.2021
Skills
- Customer Service Excellence
- POS System Operations
- Poised Under Pressure
- High Energy & Physical Stamina
- Team Collaboration
- Strong Communication Skills
- Attention to Detail
- Food preparation
Certification
Smart Serve Certified, 2021
Languages
English
Native or Bilingual
French
Elementary
Timeline
Event Server
The Pearle Hotel and Spa
04.2024 - 08.2024
Hospitality Worker
Bardo (Formerly Bread Bar)
10.2023 - Current
Deli Clerk
Fortinos
10.2018 - 08.2023
Bachelor of Arts - Psychology, Neuroscience
University of Guelph
High School Diploma -
Bishop Tonnos CSS
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