Mia Williams
Redondo Beach
Summary
Proven to enhance customer satisfaction, I excel in workflow optimization and problem-solving. I am recognized for team collaboration and customer service. I adeptly balance confidentiality with efficiency. My experience spans various roles, demonstrating versatility and commitment to excellence for my team and patients. I am always eager to learn and arrive with an open ear. I am a young woman who strives to improve myself daily. I am spongelike; I soak up knowledge and apply.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Manhattan Beach
04.2022 - Current
- Greeted with a smile and a warm welcome
- Answered incoming phone calls and addressed questions from patients and healthcare providers (when appropriate).
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, packaging, and scheduling prescription fills.
- Calculated dosage, filled and prepared prescriptions accurately within proper dispensing timeframe.
- Well bonded with patients, employers/ employees.
- Work flow; multitasking the drive thru as well as front window for patient satisfaction.
- Informing patients about prescription instructions and directing them for further assistance.
- Finding patients discounted prices when and if needed or requested
- Updating insurance, finding insurance and or submitting proper documentation/ authorization with communication to proper channels and or people (doctors, third parties etc).
- Monitoring refrigerator and freezer temperatures when loading and unloading medication(s).
- Cleanly and well maintained book keeping.
- Ordering medications as needed.
- Computer software literacy.
- Constant communication and understanding.
- Receiving, typing and filing prescriptions.
- Exceptional customer service & most requested technician.
- Collaborated with healthcare professionals to support patient medication management.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Prepared prescription transfers to other pharmacies.
Server
Walk On's Sports Bistreaux
Oxford
08.2021 - 03.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and drink delivery.
- Assisted in training new servers on menu items and service standards.
- Checked in with guests throughout meal service, replenishing beverages, and catering to any additional requests.
- Memorized menu to help guest make informed meal choices.
- Informed kitchen if any dietary needs, requests, or restrictions.
- Memorizing “regulars” preferred meals or beverages to enhance their experience resulting in loyal guests.
- Ensuring the line remains cleanly and organized.
- Clear communication with guests and staff resulting in seamless dine in experience and table turning.
- Resolved customer inquiries and complaints with professionalism and care.
Sales Associate
Orangetheory Fitness
West Hollywood
04.2017 - 08.2019
- Conducted equipment demonstrations to ensure proper usage and safety.
- Maintained cleanliness and organization of workout areas and equipment.
- Scheduling appointments, answering calls, working with Heart rate monitors / the “OTBeat system.”
- Assisted people with their first class upon arrival.
- Teaching clients about heart rate zones, learning about their previous or existing injuries/ goals followed by an introduction to the coach.
- Ensuring a client is comfortable and confident before the session.
- Addressing any and all issues and or concerns before, during, and after their first session.
- Operating money management handling cash, check, or card transactions as well as recurring payments, refunds and exchanges.
- Scheduling clients sessions, work arounds and rescheduling.
- Handled client complaints and inquiries in a courteous and respectful manner.
- Generated sales reports and tracked customer data to ensure sales goals were met.
- Followed a checklist to complete opening, mid shift and closing duties with accuracy.
- Collaborated with team members to plan promotional events and activities.
- Trained new staff on operational procedures and customer engagement practices.
Restaurant Hostess
Islands Burgers
Torrance
03.2016 - 11.2017
- Greeted and seated guests promptly upon arrival.
- Managed waitlists and ensured efficient table turnover.
- Handled phone inquiries and made reservations accurately.
- Maintained cleanliness and organization of the entrance.
- Assisted with training new host staff on procedures.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Redondo Union
Redondo Beach, CASome College (No Degree) -
Santa Monica College
Santa Monica, CAPharmacy Technician
Walgreens University
Skills
- Problem solving and resolving
- Clear and effective communication
- Team collaboration
- Workflow optimization
- Excellent customer service
- Reliable
- Great time management
- Attentive and great attention to detail
- Extremely positive
- Multitasker
- Well organized
- Adaptable and capable
Certification
- Pharmacy Technician
Accomplishments
- Sales associate of the year
- Most requested server of the month
References
References available upon request.
Timeline
Pharmacy Technician
Walgreens
04.2022 - Current
Server
Walk On's Sports Bistreaux
08.2021 - 03.2022
Sales Associate
Orangetheory Fitness
04.2017 - 08.2019
Restaurant Hostess
Islands Burgers
03.2016 - 11.2017
Redondo Union
Some College (No Degree) -
Santa Monica College
Pharmacy Technician
Walgreens University