Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Certification
Timeline
Generic

Mia-Vaughn Beneteau

Windsor,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tim Hortons
11.2019 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.


Secretary

Sandwich Teen Action Group
12.2017 - 04.2018
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Cheque handling

Testshopper

Greater Essex County Health Unit
11.2015 - 11.2017
  • I would travel all around Greater Essex County with fellow associates via car, and go into convenience stores, smoke shops etc. and ask for either cigarettes, e cigarettes or vapor pens. If sold, without asking for identification nor age, the information gets documented which then leads to either a warning or a fine, usually up to $300.00 each. I then have to issue a written report on the event in case of court trial.

Education

Community And Justice Services

St Clair College
Windsor, ON
05.2024

High School Diploma -

Walkerville Centre of Creative Arts
Windsor
06.2018

Skills

  • Case management
  • Patient Support
  • Resource allocation
  • Problem solving
  • Patient assessment
  • Critical thinking
  • Project management
  • Goal setting
  • Quality improvement
  • Performance evaluation
  • Patient advocacy
  • Care coordination

Languages

English
Full Professional

Volunteer Experience

Program Coordinator ~ Windsor Youth Centre (WYC) - Windsor, ON

September 2021 to September 2022


  • inputting suggestions to the board for beneficial & necessary programming such as the introduction of anger management through "Crossroads", as well as youth relapse prevention; conversing about rules, regulations, and coordination for the "Up2U group" (youth-based sobriety group) including providing ideas, worksheets, and fund allocation.


AA/NA/CA Meeting Facilitator ~ Hand in Hand (Dry House for Men) - Windsor, ON

March 2021 to September 2022


  • facilitating meetings for the men who reside at the dry house (AA,NA,CA)
  • collaborating with other individuals involved to donate money for new literature, key tags for sobriety, as well as hosting 1 year sobriety celebrations for the men
  • providing my own knowledge, experiences, methods, and advice to encourage sobriety within the facility
  • working the 12 step program of AA through groups or through one-on-one intervention


Certification

Joint Health and Safety Certification

Present


Accessibility for Ontarians with Disabilities Act Certification

Present


Racism, Racial Discrimination & Human Rights Certification

Present


Integrated Accessibility Standards Regulations Certification

Present


Worker Health & Safety Awareness Certification

Present


WHIMIS Certification

Present


CPR & Defibrillation Certification

Present


Naloxone Administration Certification

Present


Timeline

Customer Service Representative

Tim Hortons
11.2019 - 02.2021

Secretary

Sandwich Teen Action Group
12.2017 - 04.2018

Testshopper

Greater Essex County Health Unit
11.2015 - 11.2017

Community And Justice Services

St Clair College

High School Diploma -

Walkerville Centre of Creative Arts
Mia-Vaughn Beneteau