Mia-Vaughn Beneteau
Windsor,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tim Hortons
11.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Secretary
Sandwich Teen Action Group
12.2017 - 04.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Cheque handling
Testshopper
Greater Essex County Health Unit
11.2015 - 11.2017
- I would travel all around Greater Essex County with fellow associates via car, and go into convenience stores, smoke shops etc. and ask for either cigarettes, e cigarettes or vapor pens. If sold, without asking for identification nor age, the information gets documented which then leads to either a warning or a fine, usually up to $300.00 each. I then have to issue a written report on the event in case of court trial.
Education
Community And Justice Services
St Clair College
Windsor, ON05.2024
High School Diploma -
Walkerville Centre of Creative Arts
Windsor06.2018
Skills
- Case management
- Patient Support
- Resource allocation
- Problem solving
- Patient assessment
- Critical thinking
- Project management
- Goal setting
- Quality improvement
- Performance evaluation
- Patient advocacy
- Care coordination
Languages
English
Full Professional
Volunteer Experience
Program Coordinator ~ Windsor Youth Centre (WYC) - Windsor, ON
September 2021 to September 2022
- inputting suggestions to the board for beneficial & necessary programming such as the introduction of anger management through "Crossroads", as well as youth relapse prevention; conversing about rules, regulations, and coordination for the "Up2U group" (youth-based sobriety group) including providing ideas, worksheets, and fund allocation.
AA/NA/CA Meeting Facilitator ~ Hand in Hand (Dry House for Men) - Windsor, ON
March 2021 to September 2022
- facilitating meetings for the men who reside at the dry house (AA,NA,CA)
- collaborating with other individuals involved to donate money for new literature, key tags for sobriety, as well as hosting 1 year sobriety celebrations for the men
- providing my own knowledge, experiences, methods, and advice to encourage sobriety within the facility
- working the 12 step program of AA through groups or through one-on-one intervention
Certification
Joint Health and Safety Certification
Present
Accessibility for Ontarians with Disabilities Act Certification
Present
Racism, Racial Discrimination & Human Rights Certification
Present
Integrated Accessibility Standards Regulations Certification
Present
Worker Health & Safety Awareness Certification
Present
WHIMIS Certification
Present
CPR & Defibrillation Certification
Present
Naloxone Administration Certification
Present
Timeline
Customer Service Representative
Tim Hortons
11.2019 - 02.2021
Secretary
Sandwich Teen Action Group
12.2017 - 04.2018
Testshopper
Greater Essex County Health Unit
11.2015 - 11.2017
Community And Justice Services
St Clair College
High School Diploma -
Walkerville Centre of Creative Arts
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