Mia Valdez
Chino
Summary
Entry level Esthetician with 600 plus hours of training in dry/wet microdermabrasion, chemical facials, full body waxing, body treatments, and make-up. Skilled in client consultations and appropriate treatment recommendations. Proven ability to multi-task and excellent communication skills with team members and clients. Focused on providing a clean and sanitary environment in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Support
PACLIGHTS LLC
04.2023 - Current
- Assisted in the various departments in the company such as quotations, customer service, returns / warranty, operations, and engineering team
- Provided seamless project support by managing files, organizing backups, and archiving completed work.
- Expedited project completion by providing timely support for design modifications based on client feedback or regulatory requirements.
- Contributed to successful group projects by sharing expertise, offering constructive feedback, and supporting fellow team members during critical phases of development.
- Supported project teams with resource allocation, leading to smooth project execution.
- Supported multiple projects simultaneously while maintaining focus on each task''s specific needs and priorities.
- Supported sales teams with reliable estimates on material requirements and project timelines, helping secure new business opportunities.
Customer Service Manager
Transleadgroup
09.2019 - 04.2023
- Responsible for reviewing complaints pertaining to product quality and technical issues and assisted with troubleshooting
- Receive and placed inbound/ outbound telephone calls and help maintain solid relationships with customers by answering questions and concerns with speed and professionalism
- Manage employee performance and provide ongoing feedback to train and develop employees
- Resolve escalated customer service issues/complaints
- Provides ongoing performance training and conducts quarterly evaluations
- Work with management in a team setting to develop and implement improvement suggestions, work forecasting, and training
- Assumed ownership over team productivity and managed work flow to meet and exceed quality service goals
- Developed a positive customer focused culture which resulted in 4.5 stars in 2019-2020 customer satisfaction rating for the team.
Enrollment Specialist
Centerpointe Lending Student Loan Services
03.2019 - 08.2019
- Communicate effectively and efficiently to all parties involved in obtaining verification information
- Servicing Student Loan Forgiveness Programs made through the U.S
- Department of Education
- Responsible for interpreting and implementing policies and procedures in support of State and Federal guidelines and statutes
- Work with customers who are frustrated, angry and/or confused; assisted to help diffuse the situation and provide the customer with a positive experience
- Adept with Debt Pay Pro CRM database for enrollment
- Maintain performance level that meets or exceeds the quality goals of the department
- Handle Personal Identifying Information confidentially and responsibly.
Human Resource Assistant/ Recruiter
Transcendance Inc
01.2018 - 03.2019
- Support all internal and external HR related inquiries or requests for Director of Human resources
- Prescreened approximately 100-200 candidates per day
- Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts
- Perform orientations and update records of new staff
- Perform administrative work, including scheduling, maintaining files and directing all calls to the Human Resources department
- Schedule meetings, interviews, HR events and maintain agendas.
Education
No Degree - Esthetician
Citrus College
Glendora, CA07.2024
High school or equivalent -
Ruben S. Ayala High School
05.2016
Skills
- Customer service experience
- Answering phone calls
- Knowledgeable in product ingredients
- Proficient in tailoring individual treatment plans
- Performed skin analysis on various client with different skin types
- Well versed in using electrical modalities
- Performed various beauty services
- Interviewing
- Administrative Experience
- Management
- Problem solving skills
Additionalinformation - Skillsandabilities
- Strong attention to detail.
- Maintain confidentiality.
- Quick learner
- Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect.
- Strong basic mathematical skills.
- Proficient computer skills, including experience with Microsoft Office Suite, internet
Certification
- Tuel certified
- Berodin Wax certified
- Eyebrow Tint & Lamination certified
- Lightstim LED certified
- Dermalogica certified
Timeline
Project Support
PACLIGHTS LLC
04.2023 - Current
Customer Service Manager
Transleadgroup
09.2019 - 04.2023
Enrollment Specialist
Centerpointe Lending Student Loan Services
03.2019 - 08.2019
Human Resource Assistant/ Recruiter
Transcendance Inc
01.2018 - 03.2019
No Degree - Esthetician
Citrus College
High school or equivalent -
Ruben S. Ayala High School
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