Summary
Overview
Work History
Education
Skills
Timeline
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Mia Speech

San Francisco

Summary

Dynamic sales leader with proven expertise in cross-selling techniques and exceptional team leadership, honed at Shoe Palace. Excelled in driving sales growth and customer satisfaction through effective sales supervision and excellent communication. Achieved consistent sales targets by leveraging sales strategy and teamwork, demonstrating a commitment to professional development and team success.

Overview

3
3
years of professional experience

Work History

Sales Lead

Shoe Palace
11.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Cashier

Target
10.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

N/A - Psychology

City College of San Francisco
San Francisco, CA

Tracy High School
Tracy, CA
05.2022

Skills

  • Cross-selling techniques
  • Stockroom management
  • Sales planning
  • Lead generation
  • Upselling strategies
  • Sales closing
  • Sales supervision
  • Teamwork and collaboration
  • Team leadership
  • Cash handling
  • Sales strategy
  • Multitasking
  • Excellent communication
  • Reliability
  • Customer satisfaction

Timeline

Sales Lead

Shoe Palace
11.2023 - Current

Cashier

Target
10.2021 - 07.2022

N/A - Psychology

City College of San Francisco

Tracy High School

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Mia Speech