Mia Sanderson
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
The Three Brits - Freehouse Collective
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Butcher And Bullock - Donelly Group
12.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server Shift Leader
Oretta
04.2022 - 12.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Front of House Manager
Blue Mountain, Base Lodge
12.2021 - 03.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Front of House Team Member
Dolan Hotels
03.2021 - 12.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Hotel Receptionist
Village Hotels
09.2019 - 03.2021
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Server
Mooch Bar
09.2018 - 06.2019
- Served food and beverages promptly due to high service demand.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Bachelor of Science - Food, Nutrition And Health
University College Birmingham
Birmingham, United Kingdom09.2021
Skills
- Hospitality Management
- Restaurant Operation
- Operational Efficiency
- Customer Service and Rapport
Timeline
Server
The Three Brits - Freehouse Collective
04.2023 - Current
Server
Butcher And Bullock - Donelly Group
12.2022 - 04.2023
Server Shift Leader
Oretta
04.2022 - 12.2022
Front of House Manager
Blue Mountain, Base Lodge
12.2021 - 03.2022
Front of House Team Member
Dolan Hotels
03.2021 - 12.2021
Hotel Receptionist
Village Hotels
09.2019 - 03.2021
Server
Mooch Bar
09.2018 - 06.2019
Bachelor of Science - Food, Nutrition And Health
University College Birmingham
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