Mia Quintero Velazquez

• Prepared onboarding documents for new employees trained new customer service assistants. Retrieved faxes and logged them, utilized computers and copier simultaneously to assemble packets for participants, which resulted in a more efficient workflow. Answered phones, took messages, and redirected calls to appropriate staff, enhancing customer service experience. Scheduled and confirmed client’s appointments, operated office equipment such as computer, copier, fax, and voicemail messaging system Provided customer service by answering questions and proactively prepared charts for new and recurring patients by verifying insurance information, streamlining patient in take, organized patient records alphabetically, facilitating easy access and retrieval alphabetically. Provided assistance to clients with services for individuals with disabilities
• Provided exceptional customer support, resolving inquiries and concerns efficiently.
• Collaborated with healthcare teams to streamline service delivery processes.
• Trained new staff on customer service protocols and best practices.

• Checked Guests in and out efficiently and courteously, handled reservations and billing, answered and routed high-volume phone calls, coordinated housekeeping and other departments about VIPs and room requests, resolved guest concerns calmly and professionally provided local directions and recommendations, and maintained up to date knowledge of hotel amenities and events.

Skills

• Guest check in/ out and reservation management
• POS/ billing and basic cash handling
• Multilingual Customer service (Spanish)

• Greeting customers with a friendly attitude. Taking and entering orders accurately and processing payments at the counter or drive-thru. Anticipating customers needs and going the extra mile to make their experience positive, like delivering food to tables and clearing trays. Handing out orders, ensuring they meet the In-N-Out standards. Prepping fresh produce (peeling and dicing potatoes, slicing onions and tomatoes, leafing lettuce). Maintaining a spotless and sparkling clean environment, including work areas, the store, and surrounding areas. Daily and ongoing cleaning duties before, during, and after shifts. Working effectively with colleagues in a fast-paced, fun, and team-oriented atmosphere. Helping other associates and requesting help when needed.

• Greeting and welcoming customers, making them feel at ease. Understanding customer needs and recommending suitable products. Providing in-depth product knowledge and explaining features/benefits. Handling customers inquiries, concerns, and complaints professionally. Guiding customers through the entire purchase process, including finding products, trying on merchandise, and completing transactions. Upselling and cross-selling suggesting additional or related products to boots sales. Informing customers about promotions, sales, and loyalty programs. Achieving individual and team sales target. Processing transactions accurately using POS (Point of Sales) system. Handling cash, checks, and credit card payments. Maintaining a clean and organized sales floor, including displays and fitting rooms. Restocking shelves and ensuring adequate inventory levels. Assisting with inventory management tasks like receiving shipments and stock. Working effectively with colleagues to achieve team sales and store goals.
• Sales through exceptional customer service and product knowledge.
• Trained and mentored new associates to enhance team performance.
• Managed inventory levels, ensuring accurate stock replenishment and presentation.
• Executed visual merchandising strategies to optimize product displays and drive engagement.