Mia Quintana
Brea
Summary
Energetic and motivated with strong interpersonal and communication skills. Possesses knowledge of sales processes and customer relationship management, demonstrating proficiency in team leadership and sales strategies. Committed to driving sales growth and fostering collaborative team environment to achieve outstanding results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate and Cashier
DSW Shoe Warehouse
08.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Lead Associate
DSW Shoe Warehouse
09.2022 - 03.2023
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
Sales Supervisor
DSW Shoe Warehouse
03.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed and implemented strategies to increase sales and improve customer service.
Education
Third year college student -
Fullerton College
Fullerton, CA02.2025
High School Diploma -
Brea-Olinda High School
Brea, CA06-2022
Skills
- Communication skills
- Efficient
- Customer service
- Fast learner
- Technology skills
- Cleanly
- Goals and performance
- Training staff
- Delegation skills
- Effective selling techniques
Certification
Food Handler Certification
Timeline
Sales Supervisor
DSW Shoe Warehouse
03.2023 - Current
Lead Associate
DSW Shoe Warehouse
09.2022 - 03.2023
Sales Associate and Cashier
DSW Shoe Warehouse
08.2021 - 09.2022
Food Handler Certification
Third year college student -
Fullerton College
High School Diploma -
Brea-Olinda High School
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