Mia Palma
Torrance
Summary
Dedicated nursing student with a strong desire to continuously develop clinical judgment and critical thinking skills to provide safe, patient-centered care while promoting empathy and dignity. I believe my clinical experience and communication skills have prepared me to effectively support patients and deliver compassionate, evidence-based care. My ability to adapt to new environments, collaborate with interdisciplinary teams, and communicate effectively allows me to be a valuable asset in fast-paced healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
South End Racquet Club
Torrance, CA
09.2022 - 09.2025
- Provided exceptional customer service by welcoming members and guests with a friendly and positive attitude.
- Managed booking reservations for various club amenities, ensuring accurate and timely scheduling.
- Conducted facility tours to showcase the club's amenities and services, effectively highlighting its features and benefits.
- Demonstrated strong communication skills and professionalism in addressing member inquiries and concerns.
- Utilized computer systems to maintain records, process reservations, and manage member accounts.
Customer Service
Acai Republic
Torrance, CA
03.2021 - 08.2021
- Provided exceptional customer service by greeting and assisting customers with a friendly and welcoming demeanor.
- Cultivated a positive and inviting work environment for coworkers and customers, contributing to a harmonious workplace.
- Operated the register, processed payments, and ensured accurate transactions.
- Maintained a clean and orderly workspace, ensuring a pleasant space.
Education
High School -
South Torrance High School
Torrance, CA06.2022
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Grand Canyon University
Phoenix, AZ05.2026
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El Camino Community College
Torrance, CA12.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
Certification
Basic Life Support (BLS)
Issued: 9/11/2025
Expires: 09/2027
National Institutes of Health (NIH) Stroke Identification Certification
Expires: 2027
Timeline
Receptionist
South End Racquet Club
09.2022 - 09.2025
Customer Service
Acai Republic
03.2021 - 08.2021
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Grand Canyon University
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El Camino Community College
High School -
South Torrance High School
Clinical Experience
Banner Estrella Medical Center: Observations unit
-Assisting with activities of daily living (bathing, toileting, ambulation, feeding)
-Observing admissions, discharges, and patient education
-Assisting with blood glucose checks and monitoring intake/output
-Watching IV therapy, telemetry monitoring, or oxygen administration
Banner University Medical Center: Medical Surgical
-Performing complete head-to-toe assessments
-Administering oral, subcutaneous, intramuscular, and IV medications under supervision
-Managing multiple patients and organizing care throughout the shift
-Providing wound care and dressing changes
-Educating patients about medications, discharge instructions, diet, and recovery
Banner University Medical Center: Psychiatric observation
-Observing and documenting patient behaviors, mood changes, and coping mechanisms
-Participating in group therapy, patient education, or recreational therapy activities
-Learning about involuntary holds, patient rights, and confidentiality
-Developing communication and active listening skills
-Practicing trauma-informed and patient-centered care
-Learning how to maintain professional boundaries while building trust with patients
Banner Desert Medical Center: Pediatric Med Surge
-Performing age-appropriate assessments and pediatric vital signs
-Administering medications using weight-based calculations under supervision
-Caring for children with respiratory illnesses, infections, dehydration, asthma, diabetes, or postoperative conditions
-Developing patience, adaptability, and family-centered communication skills
-Using therapeutic communication techniques with both children and families