Mia Mazzone
Essex,Ontario
Summary
Proven track record of enhancing customer satisfaction at Spagos Trattoria through exceptional service and high-quality cocktail crafting. Adept at multitasking and a team player, demonstrated by efficiently managing multiple tables and collaborating with staff. Skilled in allergy awareness and POS system operation, consistently maintaining a clean and organized workspace
Overview
3
3
years of professional experience
Work History
Server/Bartender
Spagos Trattoria
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Armandos
09.2023 - 07.2024
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Crane Operator
Arcelor Mittal
04.2023 - 09.2023
- Performed daily safety checks to achieve safe operating conditions of equipment.
- Excelled under pressure by safely executing demanding lifts in tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
Cook
Armandos
10.2021 - 04.2023
- Managed opening and closing shift kitchen tasks.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Science - Neuroscience
Univeristy of Windsor
Windsor, ON04.2027
Skills
- Allergy Awareness
- Team Player
- Ordering Procedures
- Adaptable and Flexible
- Strong Work Ethic
- Exceptional customer service
Timeline
Server/Bartender
Spagos Trattoria
07.2024 - Current
Server
Armandos
09.2023 - 07.2024
Crane Operator
Arcelor Mittal
04.2023 - 09.2023
Cook
Armandos
10.2021 - 04.2023
Bachelor of Science - Neuroscience
Univeristy of Windsor
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