Mia Markotic
Mississauga
Summary
Collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager- Early Learning & Care
Macaulay Centres for Children
03.2023 - Current
- Currently overseeing 5 child care centres located in the GTA
- Planned , organized and opened a total of 10 new child care centres both Full Time and Before & After School Programs
- Conducting site visits and providing constructive feedback to Supervisors and staff members to ensure compliance with CCEYA, AQI and TPH
- Conducting orientation and training for all new employees along with co-ordination and planning professional development workshops for staff members to further enhance their abilities
- Able to navigate and apply CCEYA standards and policies into the workplace
- Building professional relationships with 3rd parties in the sector and community agencies such as Ministry of Education, City of Toronto, Toronto Public Health, United Way, etc.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Proactively following up on complaints and ensuring to follow proper protocols set out by Parent Handbook and CCEYA.
- Reporting, posting and following up on Serious Occurrences
- Working in an environment with Unionized employees and collaborating with HR to ensure all proper protocols are followed
- Thorough understanding of child's development and able to support special needs in collaboration with the Resource Consultant
Supervisor
Sunnyside Daycare-Roncesvalles
06.2022 - 03.2023
- Promptly opening child care center
- Thorough understanding and compliance with Toronto Public Health and Ministry legislation
- Developing policies and keeping updated with any changes
- Maintaining and booking 3rd party inspections to ensure health and safety is up to par
- Organizing and filing paperwork
- Answering phone calls promptly and professionally
- Preparing and distributing monthly newsletters and calendars
- Hosting and preparing monthly staff meetings and workshops to enhance professional development
- Ongoing assessment of staff members performance & issuing discipline reports as needed
- Designating staff with duties
- Preparing weekly staffing scheduling
- Tracking staff attendance and approving wages based on performance
- Ongoing communication with stakeholders
- Continuous daily monitoring to warrant health, safety and well-being of children and staff are met
- Utilizing Goggle Calendar to schedule appointments and keep organized
Supervisor/Director in Training
Growing Tykes Learning Center
06.2011 - 06.2022
- Responsible for large Child Care Center with 119 children and 35-45 staff members
- Ongoing training to manage and overlook 4 childcare centers
- Travelling to various child care center to provide support and feedback to the Supervisors & staff members
- Maintaining confidentiality with staff and parent issues
- Continuous communication and planning with City of Toronto resource consultants
- Working closely with assigned Licensing Specialist and City Consultants to maintain safe, healthy and thriving environment for children
- Enrolling children and families into center through regular communication with Children Service's
- Charging fees and processing fee payments from parents
- Completing invoice balance sheets to ensure payments were processed
- Responsible for bi-weekly payroll
- Understanding and enforcing “Workers Rights” throughout workplace
- Organizing workshops for Professional Development
- Completing staff evaluations on regular basis to provide feedback
- Schedule and host monthly staff meeting
- Scheduling and managing staff in order to meet required ratio
- Conducting interviews and hiring new employees
- Organizing and maintaining files to ensure all paperwork is up to date
Education
Sociology
York University
Toronto, ON06.2015
Diploma - Early Childhood Education
George Brown College
Toronto, ON04.2011
High School Diploma -
Michael Power/St. Joseph High School
Toronto, ON06.2008
Skills
- Highly organized
- Time management skills
- Exceptional experience in fast pace environments
- Positive leader & role model
- Consistently promotes teamwork
- Prompt response time
- Proficient written & verbal communication skills
- Experienced in Microsoft Word, Excel, PowerPoint, Adobe, etc
- Skilled in online portals including Zoho, CSIS, CCLS, Ceridian, Telpay, Sage Simply Accounting, Entra Pass, Gmail, Outlook, Teams, Zoom, ADP, Talcura,
- Consistently implements diversity, inclusion, accessibility and anti-racism
- Builds professional and trusting relationships with clients and staff members
Certificates and Training
- Up to date First Aid/CPR Level C
- Registered with the College of ECE
- Clear Vulnerable Sector Check
- Driver's License
- WHMIS Training
- "Toronto's Children Services Assessment for Quality Improvement" Workshop
- Completed Human Resources Training
- "Supervisor's Health ad Safety Awareness" Workshop
- “Red Flag” of Child Development Workshop
- "Strategies to Support Difficult Communication with Families" Workshop
- “Hearing Awareness” with Bob Rumball Workshop
- "Workplace Investigation" with Bernardi Law Workshop
- “Best Buddies” program (helping children with Special Needs)
- Leadership Training
- ASQ Training
Timeline
Manager- Early Learning & Care
Macaulay Centres for Children
03.2023 - Current
Supervisor
Sunnyside Daycare-Roncesvalles
06.2022 - 03.2023
Supervisor/Director in Training
Growing Tykes Learning Center
06.2011 - 06.2022
Sociology
York University
Diploma - Early Childhood Education
George Brown College
High School Diploma -
Michael Power/St. Joseph High School
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