Mia Lopez
Long Beach,CA
Summary
Customer-oriented server with a proven track record at Buen Provecho, excelling in customer relationship management and efficiently upselling menu items. Skilled in problem-solving and utilizing Toast POS systems, I enhance operational efficiency and customer satisfaction, driving repeat business through exceptional service and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Sangre De Tigre Micheladas
Long Beach, CA
01.2020 - Current
- Developed and implemented process improvements to streamline workflows and reduce operational costs.
- Managed and maintained working relationships with clients in order to build a strong clientele base.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Server
Buen Provecho
Long Beach, CA
10.2025 - 04.2026
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to expedite order delivery efficiently.
- Processed transactions accurately using point-of-sale system for efficient billing.
- Monitored guest needs and responded promptly to requests for assistance.
- Built repeat customer relationships through personalized service.
- Upsold menu items, contributing to increased sales through effective recommendations.
- Participated in team meetings to discuss service improvements and customer feedback.
Bar Back, Host & Cocktail Server
The Exhibition Room
Long Beach, CA
10.2024 - 10.2025
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and serving staff to ensure timely service delivery.
- Resolved guest inquiries and concerns promptly to maintain high satisfaction levels.
- Monitored dining area for cleanliness and ambiance, ensuring adherence to standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Online Media Producer
NAU Biological Sciences
Flagstaff, AZ
02.2024 - 05.2024
- Produced engaging multimedia content for educational outreach initiatives in biological sciences.
- Collaborated with faculty to develop interactive learning materials enhancing student engagement and comprehension.
- Managed project timelines, ensuring on-time delivery of video productions and digital assets.
- Oversaw post-production processes, including editing and audio mixing, to maintain high-quality standards.
- Coordinated cross-departmental collaborations to create comprehensive multimedia campaigns promoting research findings.
- Evaluated production processes regularly, identifying opportunities for improvement and optimizing resource allocation.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
Cashier
Amorcito
Long Beach, CA
02.2019 - 08.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Trained new staff on checkout procedures and customer interaction techniques.
- Monitored store promotions, effectively communicating offerings to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Creative Media & Film
Northern Arizona University
Flagstaff, AZ05-2024
High School Diploma -
Robert A. Millikan High School
Long Beach06-2019
Skills
- Problem-solving
- Customer service
- Decision-making
- Customer relationships
- Toast POS systems
- Resy & Toast Tables
- Schedule management
Certification
- Food Handler's Certificate, Servsafe - 2025
- Responsible Beverage Service Certificate, ABC California - 2025
- BarSmarts Certification, BarSmarts - 2022
Timeline
Server
Buen Provecho
10.2025 - 04.2026
Bar Back, Host & Cocktail Server
The Exhibition Room
10.2024 - 10.2025
Online Media Producer
NAU Biological Sciences
02.2024 - 05.2024
Operations Manager
Sangre De Tigre Micheladas
01.2020 - Current
Cashier
Amorcito
02.2019 - 08.2022
Bachelor of Science - Creative Media & Film
Northern Arizona University
High School Diploma -
Robert A. Millikan High School