Mia Llena
Richmond Hill,ON
Summary
A position as a Personal Support Worker. To enhance the quality of life to those who may be geriatric, special needs, or palliative care clients while providing exceptional care and demonstrating compassionate and commitment to those in need.
Flexible, careful, keen, lively individual with knowledge of implementing personal support plans which center on the individual’s welfare, requirements, needs and interests. Having the aptitude to manage heavy caseload, and at the same time staying focused on giving high standards of care to every client. Responsible, and highly adaptable professional with broad-based experience. Well regarded team player; proven record of excellent work performance and reliability both in groups and independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Midland and Ellesmere Medical Clinic
06.2024 - 07.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
Childcare and Elderly care
Private Caregiver
08.2019 - 03.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned, sanitized and equipment.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Responded to emergency situations to help with lifting and transporting patients.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Provided physical support to patients through diverse types of mobility assistance.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Helped patients complete activities of daily living.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
Staff Nurse
DIGOS DOCTORS HOSPITAL
03.2016 - 08.2019
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
- Participated in hospital committees to recommend quality improvement initiatives.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Monitored patient reactions after administering medications and IV therapies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Recorded details regarding therapies to keep patient charts updated.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Associate of Applied Science - Medical Administrative Assistant
Academy of Learning College
06.2024
Bachelor of Science - Nursing
Polytechnic College of Davao Del Sur, Inc.,
Davao Del Sur, Philippines03.2010
Skills
- File Management
- Administrative Support
- Travel Coordination
- Office Management
- Data Entry
- Direct Patient Care
- Care plan implementation
- Medication Administration
- Medication and IV administration
- Patient Education
- Wound Management
- Unit Administration
- Licensed RN
- Clinical judgment
- Treatment Planning
- Licensed by Philippines nursing board
- Clinical Documentation
- Health Promotion
- Home Health Care
- Healthcare ethics
- Surgical care
- Family Education
- Community health
- Nursing staff leadership
- Disease Prevention
- Emergency Care
- Privacy and confidentiality
- Social support
- Meal Planning
- Personal Hygiene Assistance
- Disability Support
- Dementia Care
- Client Relationship Management
- Patient Care
- Emotional Support
- Palliative Care
- Mobility Assistance
- ADL Assistance
- Incident Reporting
- Basic Housekeeping
Certification
- Certified Standard First Aid & CPR- Canada
- Licensed Nurse - Philippines Board of Nursing
References
available upon request
Languages
English
Native or Bilingual
reading, swimming, and hiking
I was a swimmer since I was at the age of 7 yrs old, I was also attended the Water Rescue Team in my Mountenairing community in the Philippines and was awarded with certificate of completing the training. I love swimming because it makes me feel free especially swimming in the beaches. Hiking and Mountenairing is also the best activity that I love the most because it feels that I am close to nature and give me inner peace. Nature can bring peace and tranquility of my life.
Timeline
Receptionist
Midland and Ellesmere Medical Clinic
06.2024 - 07.2024
Childcare and Elderly care
Private Caregiver
08.2019 - 03.2022
Staff Nurse
DIGOS DOCTORS HOSPITAL
03.2016 - 08.2019
Associate of Applied Science - Medical Administrative Assistant
Academy of Learning College
Bachelor of Science - Nursing
Polytechnic College of Davao Del Sur, Inc.,
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