Ying(Mia) Liu
Edmonton,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Food Service Manager
Tatsu sushi
Edmonton, Alberta
11.2023 - Current
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
Special Event(Open House) Ambassador
University of Alberta
Edmonton, Alberta
10.2024 - 10.2024
- Welcoming individuals of different ages and backgrounds to the U of A.
- Guiding and supporting visitors by answering questions about Open House and campus.
- Sharing their student experience.
- Representing the university to prospective students.
Undergraduate Teaching Assistant
EPIE International Summer School
06.2023 - 08.2023
- Developed instructional materials and visual aids to supplement lesson plans.
- Developed and implemented tutorial sessions to assist students in understanding challenging topics.
- Provided one-on-one support to students requiring additional assistance.
- Maintained accurate records of student attendance, grades, progress reports.
- Monitored student progress and provided feedback to both students and teachers.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
Education
Bachelor of Arts - Economics
University of Alberta
Edmonton, None12-2025
University of Alberta Go Abroad Program
Shandong University
China,Shandong,Jinan12-2021
Skills
- Team development
- Hiring procedures
- Operations management
- Document handling
- Mail management
- Excel spreadsheets
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Special Event(Open House) Ambassador
University of Alberta
10.2024 - 10.2024
Food Service Manager
Tatsu sushi
11.2023 - Current
Undergraduate Teaching Assistant
EPIE International Summer School
06.2023 - 08.2023
Bachelor of Arts - Economics
University of Alberta
University of Alberta Go Abroad Program
Shandong University
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