Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mia Lester

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive and welcoming experiences customers.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Peavey Mart
04.2021 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Ecommerce Specialist

Simtech Supply Chain Management
05.2020 - 08.2021
  • Order processing, product labeling and order shipping
  • Data entry and inventory
  • Maintained an organized and clean work environment
  • Great sense of time management and attention to detail


Hostess

Kelseys Original Roadhouse
03.2021 - 04.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Science - Kinesiology

Wilfrid Laurier University
Waterloo, ON
05.2027

Skills

  • Desire to help and support others while performing my responsibilities
  • Strong work ethic and organizational skills
  • Strong problem-solving and math skills
  • Willing to learn and accept new challenges and tasks
  • Excellent communication and leadership skills
  • Great team collaboration

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

Peavey Mart
04.2021 - 08.2023

Hostess

Kelseys Original Roadhouse
03.2021 - 04.2021

Ecommerce Specialist

Simtech Supply Chain Management
05.2020 - 08.2021

Bachelor of Science - Kinesiology

Wilfrid Laurier University

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Mia Lester