Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
Generic

MIA LEE

Apple Valley

Summary

I have been working in my family's business since I was 14 years old, so I have a strong work ethic. I work well on a team that provides a great customer experience. I enjoy working with the public and providing exceptional customer service. I am self-motivated and a true team player.

Overview

6
6
years of professional experience

Work History

Retail Associate Seasonal

Big Bear Mountain Resort, Snow Summit
10.2024 - 03.2025
  • Greeted and assisted customers to their needs
  • Providing product information
  • Processing transactions and returns or exchanges
  • Maintained inventory shipments and restocked
  • Was very observant and reported any situations needing security or a manager
  • Communicating with my coworkers and covering for shifts when they need it
  • Stayed extremely professional in extremely stressful situations
  • Restocked all the merchandise and making note of what we needed from the warehouse
  • Put a security tag on all the merchandise while maintaining organization
  • Maintained working registers in a quick and efficient manner
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Changed the displays and mannequins in the windows to show our new gear

Front Desk seasonal

Big Bear Vacations
03.2019 - 09.2024
  • Housekeeping / Laundry Staff 3/2019 to 2022
  • I started working at Big Bear Vacations helping my mom in housekeeping when I was 15 years old during the busy seasons of holidays and summers. I worked my way up from housekeeping to laundry and then in winter 2022 I was promoted to Front desk.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to professional house cleaning checklist.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Restocked linen and cycled towels and sheets for over 300 vacation rental properties.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Collected room deposits, fees and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

HOUSEKEEPER

Lee Concierge Services
10.2019 - 01.2023
  • Prepared rooms with top-notch standards every time.
  • Removed soiled sheets, washcloths and towels.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

CHILD CARE PROVIDER

Jaycee Ellis
01.2021 - 04.2021
  • Cared for children ages 4 to 1 in nurturing and age-appropriate way while their mother worked during tax season.
  • Helped children develop motor skills in preparation for preschool and kindergarten.

Education

High School Diploma - general studies

Riverside Prep High School
Oro Grande, CA

Skills

  • Guest Service and Support
  • Courteous with Strong Service Mindset
  • POS / inventory systems
  • Front Desk Operations
  • Understanding Customer Needs
  • Team Support and Collaboration
  • Communication
  • Upbeat and Positive Personality
  • COVID-19 Safety Procedures
  • Guest Satisfaction

Timeline

Retail Associate Seasonal

Big Bear Mountain Resort, Snow Summit
10.2024 - 03.2025

CHILD CARE PROVIDER

Jaycee Ellis
01.2021 - 04.2021

HOUSEKEEPER

Lee Concierge Services
10.2019 - 01.2023

Front Desk seasonal

Big Bear Vacations
03.2019 - 09.2024

High School Diploma - general studies

Riverside Prep High School

ADDITIONAL INFORMATION

I have been working since the age of 15. I have a strong work ethic, and I enjoy helping people and making sure they are having a great time. Now with check-in’s not having to be in person, it won’t be so busy in the office, and I am looking for working in a busy environment with people every day. My participation in sports has taught me to work well with others and be a team player. More importantly I have learned to take directions and respectfully interact with anyone I meet. I enjoy helping people and making them happy.

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MIA LEE