Summary
Overview
Work History
Education
Skills
Languages
Voluntary Work
Timeline
Generic

Mia Lazarov

Brossard,QC

Summary

As a recent graduate in International Tourism and Hospitality Management, I am seeking an exciting position within the tourism industry. My goal is to bring my passion, skills, and fresh knowledge to foster positive work environments, thereby contributing to organizational success.

Overview

6
6
years of professional experience

Work History

Day Camp Counselor

Program YMCA
Brandford , Ontario
06.2018 - 08.2018
  • Involve children in artistic activities, singing, sports, games, and outings while ensuring a safe environment.
  • Inform campers of daily schedules and provide regular updates to prevent delays in subsequent activities.
  • Identify safety issues, take prompt action to resolve them, and ensure camper safety.
  • Enforce recreational facility regulations to maintain discipline and safety.

Hotel Receptionist

Evergreen Hotel Bansko
Bansko, Bulgaria
06.2019 - 09.2019
  • Welcome guests at the reception and engage in friendly conversations while checking them in.
  • Handle payment processing and provide guests with receipts, invoices, and correct change.
  • Give guests tours of the dining areas, pool, spa, and fitness center.
  • Respond to information requests and reservation inquiries online, by phone, and via email.
  • Answer calls on a multi-line phone system and manage calls by redirecting them to the appropriate extensions.

Supervisor of Hotel Reception

Hotel Friends
Bulgarie
05.2021 - 09.2021
  • Receive incoming calls and coordinate with staff to address guest requests.
    Transmit and receive messages using phones or switchboards.
  • Explain to hotel guests how to use the TV remote, heating/air conditioning, WiFi access, and locks.
  • Notify housekeeping staff of rooms that have been vacated and are ready for cleaning.
  • Maintain guest accounts by recording and updating personal and financial information.

Retail Sales Associate

Bikini Village & Guess
Brossard, QC
02.2022 - 02.2023
  • Use my product knowledge to recommend items that meet customers' needs.
  • Practice cross-selling to increase overall purchases. Reorganize, clean, and maintain displays to ensure sales areas are well-stocked, organized, and up-to-date.
  • Greet each customer and offer assistance in finding requested items, thereby increasing customer satisfaction and loyalty.
  • Monitor and address security and theft risks to manage or prevent situations. Describe products and explain their use to customers.
  • Place special orders or contact other stores to locate desired items. Process payments using cash or credit/debit cards.
  • Open and close registers by counting money, separating charge slips, and balancing drawers.
  • Arrange displays strategically to draw customers' attention to specific items.

Waitress

Marriott
Brisbane, Queensland
03.2023 - 05.2023
  • Ensure maximum cleanliness and safety in dining and food service areas.
  • Assemble and serve meals according to specific customer requirements.
  • Set up tables for upcoming meals following guidelines.
  • Collaborate with the team to ensure prompt service of orders.
  • Restock condiments, napkins, and utensils.
  • Demonstrate thorough knowledge of menus, services, and promotions to assist customers and team members.

Sales Associate

Victoria's Secret
Southport, Gold Coast, Queensland
05.2023 - 11.2023
  • Assist customers in selecting products, including choosing the right size and style.
  • Provide accurate information about products, prices, and services.
  • Greet customers and ensure exceptional customer service.
  • Conduct transactions using a point-of-sale system.
  • Maintain up-to-date knowledge of products and store policies.
  • Build relationships with customers to encourage repeat purchases.
  • Restock shelves as needed to ensure adequate inventory levels.
  • Collaborate with management teams to develop innovative marketing strategies.
  • Analyze customer feedback data to recommend improvements in service quality.

Credit Card Advisor

Royal Bank Of Canada
Montreal
02.2024 - Current
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
  • Verified accuracy of customer information in order to ensure proper account management.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
  • Identified opportunities to cross-sell products or services that would benefit customers' needs.
  • Monitored daily performance metrics such as average handle time, first contact resolution rate, ensuring team goals were met.
  • Assisted in the processing of credit card applications for new customers and updated existing accounts.

Education

Bachelor of International Tourism And Hotel Management - Business

Griffith University
Gold Coast, QLD
12-2023

DEC - Tourism Management

Champlain College
Saint-Lambert, Qc
05.2022

Skills

  • Resilience
  • Customer service
  • Team player
  • Adaptability to change
  • Stress management
  • Problem solving

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Bulgarian
Native/ Bilingual

Voluntary Work

  • Fundraiser

La maison d'Haiti/ Brossard,Qc

Timeline

Credit Card Advisor

Royal Bank Of Canada
02.2024 - Current

Sales Associate

Victoria's Secret
05.2023 - 11.2023

Waitress

Marriott
03.2023 - 05.2023

Retail Sales Associate

Bikini Village & Guess
02.2022 - 02.2023

Supervisor of Hotel Reception

Hotel Friends
05.2021 - 09.2021

Hotel Receptionist

Evergreen Hotel Bansko
06.2019 - 09.2019

Day Camp Counselor

Program YMCA
06.2018 - 08.2018

Bachelor of International Tourism And Hotel Management - Business

Griffith University

DEC - Tourism Management

Champlain College

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Mia Lazarov