Mia Knop
Edmonton
Summary
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and further organizational skills in Team settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Earls Kitchen + Bar
03.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cast Member
Cineplex
08.2024 - 12.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Baker
Crumbl Cookies
12.2023 - 06.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Restaurant Hostess
Tony's Pizza Palace
03.2023 - 09.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Trained and mentored new hostesses, ensuring adherence to service standards and company protocols.
- Collaborated with wait-staff and kitchen teams to facilitate smooth service in high-pressure environments.
Education
High School Diploma -
Victoria School of The Arts
Edmonton, AB06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
English
Native or Bilingual
German
Native or Bilingual
Certification
- First Aid Course - June 2018
- AHS Food Safety Certification - March 2025
- Health and Safety Certification - March 2025
- WHMIS Certification - March 2025
- ServSafe (ProServe) - April 2025
- Opentable Certification (Advanced) - April 2025
Timeline
Restaurant Hostess
Earls Kitchen + Bar
03.2025 - Current
Cast Member
Cineplex
08.2024 - 12.2024
Baker
Crumbl Cookies
12.2023 - 06.2024
Restaurant Hostess
Tony's Pizza Palace
03.2023 - 09.2023
High School Diploma -
Victoria School of The Arts
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