Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mia Kim

Toronto,ON

Summary

Driven by a track record of customer service excellence and leadership, I honed my skills at Lotte Cinema, leading training sessions and ensuring operational efficiency. My experience spans fast-paced environments, where I excelled in team collaboration and achieved top sales rankings at Oliveyoung. Skilled in both emergency procedures and inventory management, I bring a blend of hard and soft skills to drive results.

Overview

4
4
years of professional experience

Work History

Part Time

Lotte Cinema
05.2022 - 07.2023
  • Collaborated with a team of over 10 members in a bustling downtown location, ensuring smooth operations and customer satisfaction in a fast-paced environment.
  • Provided exceptional customer service by explaining movie rules and schedules, and offering assistance and recommendations as needed.
  • Took on a leadership role by personally developing and delivering comprehensive training sessions for new team members, guiding them through position-specific tasks in cinema operations.
  • Proficient in emergency procedures, including fire safety and accident response, in a large cinema complex.

Barista and Cafe Server

Café Spore
07.2021 - 06.2022
  • Worked at a local café, prioritizing customer communication. Built strong rapport with regulars through friendly, personalized service.
  • Excelled in fast-paced, detail-oriented service.
  • Dedicated to maintaining cleanliness and organization in all areas of the café to ensure a pleasant dining experience.

Part Time

Oliveyoung(Drug Store)
10.2019 - 04.2021
  • Managed inventory and restocking in a busy store environment, proactively informing management of stock shortages.
  • Fostered a positive work environment by being a team player and creating a cheerful atmosphere among coworkers.
  • Consistently achieving top sales rankings by skillfully learning and implementing monthly promotional products and strategies.

Education

Business Administration

Yeungnam University
South Korea, Gyeongsan
02.2024

German Language And Culture

Yeungnam University
South Korea, Gyeongsan
02.2024

Skills

  • Customer Service Excellence
  • Leadership and Training
  • Team Collaboration
  • Operational Efficiency

Additional Information

Visa Type Working Holiday Visa (EXP 2025/05/15 + extend for two more years) | Availability Every day, Any time.

Timeline

Part Time

Lotte Cinema
05.2022 - 07.2023

Barista and Cafe Server

Café Spore
07.2021 - 06.2022

Part Time

Oliveyoung(Drug Store)
10.2019 - 04.2021

Business Administration

Yeungnam University

German Language And Culture

Yeungnam University

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Mia Kim