Mia Harvey
Montreal,QC
Summary
Dynamic and engaging worker with a proven track record at Starbucks, showcasing exceptional hospitality service expertise and a friendly demeanor. Demonstrates a unique blend of beverage preparation skills and outstanding customer service, ensuring high-quality experiences. Excelled in new hire training and social media management, enhancing customer engagement and experience.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Montreal, QC
06.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and encouraging coaching on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Managed multiple social media platforms and increased customer engagement by responding promptly to customer inquiries and comments on social channels.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Marketing
Concordia University
Montreal, QC05.2028
Social Sciences
Dawson College
Montreal, QC06.2022
Skills
- Hospitality service expertise
- Customer Service
- Complaint Handling
- Beverage/Food Preparation
- Opening and closing duties
- New Hire Training
- Attention to Detail
- Excellent memory
- Reliable and Dependable
- Friendly and outgoing
Accomplishments
- Won Partner of the Quarter in 2022.
- Won the Starbucks "Bravo" Award in 2023.
- Promoted to Barista Trainer after 10 months.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Barista
Starbucks
06.2021 - Current
Marketing
Concordia University
Social Sciences
Dawson College