Mia Hachem
Laval,,QC
Summary
I'm a highly organized, optimistic, and approachable individual with excellent interpersonal skills. I thrive under pressure, delivering results while maintaining strong relationships. My ambition is to continually learn, grow, and contribute to achieving success.
Overview
6
6
years of professional experience
Work History
Operations Manager
ELTCO TRADING SARL
Beirut,Lebanon
01.2020 - 05.2023
- Supervised warehouse operations and managed staff training.
- Coordinated personnel and provided loading and unloading training.
- Conducted quality control tests according to organizational standards.
- Compiled reports to centralize information at each stage.
Administrative Assistant/Personal Trainer
FITLIFE GYM
Beirut
01.2019 - 05.2023
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Administrative work.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Processed invoices for payment using accounting software applications.
- Suggested exercise modifications to individual clients to avoid strain and injury.
Administrative Intern
CA ENGINEERS
Beirut
09.2019 - 01.2020
- Facilitated communication between project manager and client to maintain workflow.
- Ordered materials, and managed site requests.
- Managed suppliers, reconciled delivery notes.
- Reviewed invoices for accuracy.
Customer Service Representative
JAMMAL TRUST BANK
Beirut
01.2017 - 11.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Baccalaureate -
Rayan High School
Beirut, Lebanon09-2015
Primary School And Lower Secondary School -
Grand Lycée Franco-Libanais
Beirut09-2009
Certified Personal Trainer
International Sports Science Association
01-2023
CPR & AED Certification
ISSA
01-2023
Sports Coach Training
Inspire Fitness Academy
01-2019
ICDL Certificate
01-2018
Skills
- Account updating
- Strong work ethic
- Strong teamwork
- Microsoft Excel
- Calendar management
- Meeting planning
- Fitness program development
- Strength training
- Nutrition
Languages
English
Full Professional
French
Full Professional
Arabic
Full Professional
Timeline
Operations Manager
ELTCO TRADING SARL
01.2020 - 05.2023
Administrative Intern
CA ENGINEERS
09.2019 - 01.2020
Administrative Assistant/Personal Trainer
FITLIFE GYM
01.2019 - 05.2023
Customer Service Representative
JAMMAL TRUST BANK
01.2017 - 11.2018
Baccalaureate -
Rayan High School
Primary School And Lower Secondary School -
Grand Lycée Franco-Libanais
Certified Personal Trainer
International Sports Science Association
CPR & AED Certification
ISSA
Sports Coach Training
Inspire Fitness Academy
ICDL Certificate
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