Mia Grant
Victoria,BC
Summary
Completed my first aid level one certificate.
Supportive team worker, committed and responsible, communicate effectively at all levels. Have exceptional experience in a fast-paced restaurant. Enjoy working with and around children.
Overview
8
8
years of professional experience
Work History
On Call Educational Assistant
School District 52
Kitimat, BC
04.2022 - 04.2024
- Worked on call at two of the elementary schools in kitimat, the full day included different classes and even some recess/lunchtime monitoring & activities. Gained relationships with students and faculty. Always arrived0 on time and entered the building ready to support the students with all schoolwork provided.
Head Bartender & Server
Wee Geordies Neighborhood pub
Kitimat
06.2023 - 07.2023
- Learned how to handle & process over $3,000+ in transactions per shift including debit, credit & cash payments. I managed to make daily sales and build relationships with regular’s customers which keeps 100% accuracy in opening and closing tabs. I often worked solo or with one other coworker & still managed to keep the bar clean, stocked & organized. This pub also had two deep fryers 7 a hot dog machine, I also had to manage & use my time management skills to make then deliver food & beverages to costumers. I memorized plenty of cocktails and shot recipes to be able to give suggestions to new customers. Often closed the bar, which included vacuuming, mopping, cleaning tables/bar top, cashing out the POS & keno machine.
Full Time Server
Chilly and Dancer Pub
Kitimat, BC
07.2022 - 02.2023
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty. Studied and memorized over 80 popular cocktail recipes, dozens of local beers & wines to give quality recommendations to guests. Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. Coordinated with my team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict. I also took part in opening and closing duties. Stayed up to date with daily and weekly specials on both the drink and food menus.
Full Time Server
Blue Room Tavern
Kitimat, BC
03.2022 - 06.2022
- I gained experience managing time and effectively multi-tasking while waiting on tables in a fast-paced environment. I memorized both the bar and restaurant menu and multiple cocktails. Operated the POS system to input costumer's orders, took debit/credit payments, also handled generous amounts of cash. I provided support by answering 25+ daily inbound calls for takeout orders. Also managed to keep up with clearing and sanitizing tables so there are no dirty tables. I restocked the beer fridges, fruit, utensils, and bar supplies as often as I could. Timely served more than 100 drinks each night, going beyond that on event nights or weekends.
Lead Server
Hirsh Creek Bar & Grill
Kitimat, BC
07.2020 - 09.2020
- Served food and alcoholic beverages including wine, craft beers and custom cocktails to 100-200 patrons per night. Some cocktails I created myself and added to our menu. Maintained and enforced strict, up to date social distancing and cleanliness regarding the COVID-19 outbreak to ensure both employee and costumer safety. I was capable of opening and closing the restaurant correctly by myself. Lastly, I did my own cash out at the end of every shift.
Waitress & Line Cook
Chalet Restaurant
Kitimat, BC
06.2017 - 09.2020
- Served breakfast, lunch and dinner, memorizing over 30 menus items including rotating specials in order to give customized recommendations to costumers. The head chef taught me to prepare and cook meals, type all recipes into a computer program. Maintained and enforced strict, up to date social distancing and cleanliness regarding to the COVID-19 outbreak to ensure both employee and costumer safety.
Cashier
A&W
Kitimat, BC
08.2019 - 05.2020
- Operated drive through services including taking orders, handling payments, and food delivery in a prompt but friendly manner. Mastered POS systems to handle payments ranging from 2,000-4,000 dollars per shift. Provided exceptional customer service that resulted into customer loyalty. Upheld all local COVID-19 safety protocols including increased sanitization, enforced mask policies and ensuring a limited capacity.
Busser
Cargo Kitchen
Prince Rupert, BC
05.2016 - 05.2017
- Warmly greeted and escorted guests to their assigned table seating 300-500 people per shift. Served breakfast, lunch and dinner, memorizing over 30 menus items including rotating specials in order to give customized recommendations to costumers. Maintained a clean and organized bar by constantly wiping surfaces, loading and unloading dishes and sweeping the floor.
- Dishwasher – Completed prep for the lunch and dinner rush when needed. Washed the dishes from the kitchen and from the restaurant.
Education
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University Of Northern British Columbia
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Mount Elizabeth Middle Secondary School
01.2020
Skills
Strong work ethic
Reliable
Attention to detail
Interpersonal skills
Problem solving
Empathy
Active listener
Team player
Customer-centric thinking
Mentorship
Conflict resolution
Creativity
Languages
English
Elementary
Timeline
Head Bartender & Server
Wee Geordies Neighborhood pub
06.2023 - 07.2023
Full Time Server
Chilly and Dancer Pub
07.2022 - 02.2023
On Call Educational Assistant
School District 52
04.2022 - 04.2024
Full Time Server
Blue Room Tavern
03.2022 - 06.2022
Lead Server
Hirsh Creek Bar & Grill
07.2020 - 09.2020
Cashier
A&W
08.2019 - 05.2020
Waitress & Line Cook
Chalet Restaurant
06.2017 - 09.2020
Busser
Cargo Kitchen
05.2016 - 05.2017
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University Of Northern British Columbia
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Mount Elizabeth Middle Secondary School