Mia Goulet-Martini
Grenville,QC
Summary
A diligent and hard-working bilingual student currently enrolled in the Nursing program at John Abbott College. Eager to absorb as much knowledge and insight as possible in the pursuit of my goals and career. Open-minded to guidance and new skills. Possess proven communication and leadership skills as well as a strong work ethic. Gifted in human connection and personal interactions.
Overview
8
8
years of professional experience
Work History
Accounting Clerk
Chateau Montebello
05.2023 - 08.2023
- Distribution of tips amongst employees
- Managing inventories
- Shipping and receiving of all goods
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems
- Provided exceptional customer service when addressing employee inquiries related to invoices, payments, or account balances
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge-sharing and continuous improvement efforts
- Maintained clean and organized files by keeping accounts payable records up-to-date
Customer Service Manager
Dairy Queen Grill & Chill
05.2020 - 08.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Increased team productivity by providing ongoing training and support to customer service representatives
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly
- Managed monthly inventory
- Closed and opened restaurant
- Balanced and closed cash daily
- Managed cash, meal preparation, maintained store cleanliness, coached new employees
- Made a positive impact on clientele
Support to All Departments
Lauzon Recycled Wood Energy
06.2018 - 08.2021
- Support to all departments - part-time
- Production and inventory
- Reported to the General Manager, director of sales and Administration Director
- Entry of Manufactured finished goods in the company ERP system
- Great Plain's verification
- Balancing of inventory levels in GP
- Creating and maintaining a filing system for accounts payables and receivables
- Sales budget preparation
- Marketing
- French to English translation
Babysitting
Martine Vidal
05.2016 - 12.2023
- Part-time from 2016 to 2023
- Primary caretaker during babysitting hours
Education
In Progress - Nursing
John Abbott College
Sainte-Anne-de-Bellevue, QC05.2026
Completed - Pathways To Nursing Program
John Abbott College
Sainte-Anne-de-Bellevue, QC05.2023
High School Diploma -
Laurentian Regional Secondary School
Lachute, QC06.2022
Skills
- Friendly, Positive Attitude
- Excellent interpersonal skills
- Bilingual Spoken and Written in French and English, with some Italian
- Self-motivated
- Works well independently as well as in a team
- Excel in time management
- Works well under pressure and in stressful situations
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Limited Working
References
Available upon request
Timeline
Accounting Clerk
Chateau Montebello
05.2023 - 08.2023
Customer Service Manager
Dairy Queen Grill & Chill
05.2020 - 08.2023
Support to All Departments
Lauzon Recycled Wood Energy
06.2018 - 08.2021
Babysitting
Martine Vidal
05.2016 - 12.2023
In Progress - Nursing
John Abbott College
Completed - Pathways To Nursing Program
John Abbott College
High School Diploma -
Laurentian Regional Secondary School
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