Mia Garcia
Vancouver,BC
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hostess & Food Runner
Tap & Barrel
07.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
Bachelor of Science - Psychology
University of Victoria
Victoria04-2028
High School Diploma -
Little Flower Academy
Vancouver, BC06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Exceptional communication
- Guest engagement
- Complaint handling
- Efficient collaboration
- Food running
- Server support
- Seating coordination
- Warm and friendly
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Hostess & Food Runner
Tap & Barrel
07.2021 - 08.2023
Bachelor of Science - Psychology
University of Victoria
High School Diploma -
Little Flower Academy
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