Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Felder

San Diego

Summary

Dynamic professional with extensive experience in client relationship management and team leadership at ULTA BEAUTY. Proven track record in enhancing customer satisfaction and loyalty through effective communication and strategic customer experience initiatives. Adept at training and development, driving profitability, and optimizing processes to achieve business goals.

If you are looking for someone who is a personable and dedicated customer service representative with extensive experience in industry, look no further. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Experience Manager

ULTA BEAUTY
Chula Vista
08.2023 - Current

FT Bridal Consultant + Manager

ANTHROPOLOGIE | BHLDN
Carlsbad
10.2021 - 08.2023

Director of Client Services

CORDO & COMPANY LLC
Albany
08.2019 - 09.2020
  • Law Firm
  • Led client service strategy to enhance customer satisfaction and loyalty.
  • Managed client relationships, addressing issues and ensuring timely resolutions.

Manager + Makeup artist

ANIA’S HAIR STUDIO & SPA
Albany
12.2012 - 08.2019

Lead Makeup Artist

M. A. C. COSMETICS
Albany
04.2014 - 09.2018
  • Flagship store in Time Square, NYC + MACY’S

Manager + Makeup artist

BARE MINERALS
Albany
09.2012 - 01.2014

Stylist

NORDSTROM
Pittsburgh
05.2011 - 08.2012

Pharmacy Technician

PHARMERICA
Albany
05.2010 - 05.2011

FT Manager

EXPRESS
Albany
10.2008 - 05.2011

Education

High School -

Mohawk Valley Christian Academy

Associate of Science -

HVCC

Skills

  • Client relationship management
  • Customer experience strategy
  • Team leadership
  • Profitability analysis
  • Sales forecasting
  • Marketing coordination
  • Conflict resolution
  • Training and development
  • Adaptability to change
  • Time management
  • Process optimization
  • Effective communication
  • Project management
  • Critical thinking

Timeline

Experience Manager

ULTA BEAUTY
08.2023 - Current

FT Bridal Consultant + Manager

ANTHROPOLOGIE | BHLDN
10.2021 - 08.2023

Director of Client Services

CORDO & COMPANY LLC
08.2019 - 09.2020

Lead Makeup Artist

M. A. C. COSMETICS
04.2014 - 09.2018

Manager + Makeup artist

ANIA’S HAIR STUDIO & SPA
12.2012 - 08.2019

Manager + Makeup artist

BARE MINERALS
09.2012 - 01.2014

Stylist

NORDSTROM
05.2011 - 08.2012

Pharmacy Technician

PHARMERICA
05.2010 - 05.2011

FT Manager

EXPRESS
10.2008 - 05.2011

High School -

Mohawk Valley Christian Academy

Associate of Science -

HVCC
Mia Felder