MIA DICICCO
Woodbridge,ON
Summary
Highly motivated and result-oriented individual who takes pride in my work. Demonstrate a high level of capability, compassion and willingness to be an effective team player. Offering knowledge in mental health with ability to benefit individuals and companies in multiple ways.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fresh Foodie
07.2022 - Current
- Variously communicate with customers including phone calls and emails
- Tracking inventory weekly and performing restocks as needed
- Identity and implement strategies and initiatives to achieve and exceed business goals
- Ensure all customers receive quality care while visiting our location
- End of day tasks include mopping, vacuuming, dusting and cleaning counters
- Key holder, open and closing duties
Emotional Support Chat Responder
Certified Listeners
01.2023 - 04.2023
- Communicated with individuals around the world
- Provided emotional support to those seeking it
- Guided callers to their conclusions that were tailored toward their unique needs
- Experienced in communicating effectively with callers from diverse backgrounds
- Comforted callers
- Exhibited excellent problem-solving skills when dealing with challenging call scenarios
- Coordinated other responders to answer certain calls and helped transfer previous calls if needed
- Provided emergency respondent information for callers based on their country in times of suicide risk
Jugo Juice
12.2021 - 07.2022
- Maintained kitchen duties
- Provided customer service
- Led, trained, and mentored all associates to optimal potential
- Monitor the performance the team and provide coaching to improve performance
- Key holder
- Team player and elicit a positive work environment
- Open and closed cash till
Assistant
Humber River Hospital
Toronto, Ontario
12.2018 - 04.2019
- Interacted with patients and assisted them with basic needs
- Checked patients into Pre-Op
- Organized discharge folders
- Collected patient discharge files and brought them to a confidential area
- Collected medications as needed and brought them to nurses on duty
- Restocked PPEs for the nurses
Education
Bachelor of Applied Science - Psychology with Distinction
University of Guleph-Humber
01.2024
Diploma of General Arts and Science -
University of Guleph-Humber
Certificate of Organizational Behaviour -
Skills
- Mental Health Assessment
- Effective Listening
- Counseling
- Professional Relationship Management
- Confidentiality
- Empathy
- Adaptability
- Interpersonal Skills
- Written Communication
- Verbal Communication
- Problem Solving
- People Skills
- Organizational Skills
- Attention to Detail
- Independent Work
- Teamwork
- Positive Attitude
- Computer Skills
- Quick Learning
Certification
Certificate of Organizational Behaviour
References
Available Upon Request
Volunteer Experience
Emotional Support Chat Responder, Certified Listeners, 01/01/23, 04/01/23, Communicated with individuals around the world, Provided emotional support to those seeking it, Guided callers to their conclusions that were tailored toward their unique needs, Experienced in communicating effectively with callers from diverse backgrounds, Comforted callers, Exhibited excellent problem-solving skills when dealing with challenging call scenarios, Coordinated other responders to answer certain calls and helped transfer previous calls if needed, Provided emergency respondent information for callers based on their country in times of suicide risk
Timeline
Emotional Support Chat Responder
Certified Listeners
01.2023 - 04.2023
Fresh Foodie
07.2022 - Current
Jugo Juice
12.2021 - 07.2022
Assistant
Humber River Hospital
12.2018 - 04.2019
Bachelor of Applied Science - Psychology with Distinction
University of Guleph-Humber
Diploma of General Arts and Science -
University of Guleph-Humber