Mia Cruz
Downey
Summary
Dynamic professional with a strong track record in customer service and office administration. Expertise in managing multi-line phone systems and optimizing guest experiences through effective communication and upselling techniques. Committed to enhancing team performance and delivering exceptional service in high-volume environments.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Server
The Olive Restobar
Downey
06.2025 - Current
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service in a fast-paced dining environment.
- Upsold menu items to enhance guest dining experiences consistently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Bobs Big Boy Restaurant
Downey
09.2023 - 09.2025
- Provided excellent customer service in a fast-paced dining environment.
- Upsold menu items to enhance guest dining experiences consistently.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Trained new servers on restaurant procedures and customer engagement techniques.
- Supported training of new servers in restaurant procedures.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
TEAM LEAD
CITY DRIVING SCHOOL
08.2022 - 01.2025
- Led 5-person team, coaching on effective closing techniques for sales calls.
- Exceeded monthly sales quotas by implementing effective sales strategies provided by co-founder.
- Interacts with clients by phone, email, or in-person to provide them with information on program services.
- Greets clients upon arrival, provides assistance by answering questions to build rapport retention.
- Answers multi- line phone system and greets callers enthusiastically.
- Handles client intake forms while accepting payments.
- Manages google calendar by scheduling, cancelling, and rescheduling client appointments.
RECEPTIONIST
TOTAL SOLUTIONS
09.2021 - 07.2022
- Coordinated front desk tasks and procedures to streamline office workflow and enhance visitor experience.
- Managed over 70 phone calls daily, ensuring timely responses and support to clients.
- Achieved 98% customer satisfaction score based on feedback forms.
- Performed data entry, maintained office calendars and schedules, kept office supply inventory fully stocked.
- Contacted potential clients by phone and email to generate new business opportunities.
Education
High School Diploma -
DOWNEY HIGH SCHOOL
Downey, CA06-2025
Skills
- Sales enhancement
- Suggestive selling
- Menu familiarity
- Customer Service
- Positive guest interactions
- Order accuracy
- Time management
- Schedule Management
- Staff onboarding
- Team collaboration
- Effective communication
- Team support
- Professional demeanor
- Food pairing suggestions
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Food Handler
Timeline
Server
The Olive Restobar
06.2025 - Current
Server
Bobs Big Boy Restaurant
09.2023 - 09.2025
TEAM LEAD
CITY DRIVING SCHOOL
08.2022 - 01.2025
RECEPTIONIST
TOTAL SOLUTIONS
09.2021 - 07.2022
High School Diploma -
DOWNEY HIGH SCHOOL