Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Coletta

Woodbridge,ON

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
  • Committed to maintaining professional relationships to increase profitability and drive business results.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
  • Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Canadian Tire
06.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Supervised large teams with guidance, support and direction for high-quality customer care.

Inventory Clerk

Vaughan Chrysler
01.2020
  • Completed physical inventory counts each month.
  • Maintained inventory count, tracked usage, and documented variances.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Extra Curricular Co-Ordinator (Volunteer)

Amica At Villa Da Vinci
10.2017 - 06.2019
  • Attend and assist in outings with residents.
  • Collect and distribute appropriate money for collections and awards.
  • Escort residents to their room, when needed
  • Learned the value of developing relationships with residents that genuinely appreciate volunteer assistance and care.

Education

Bachelor of Arts - Criminology, Law & Society

University of Toronto
Toronto, ON
06.2026

High School Diploma -

Father Bressani CHS
Woodbridge, ON
06.2022

Skills

  • Multi-Line Telephone Operation
  • Merchandise Orders and Exchanges
  • Customer Consulting
  • POS Systems Expertise
  • Microsoft Office
  • Professional Telephone Demeanor
  • Conflict Mediation
  • Staff Training
  • Customer Service
  • Problem-Solving Ability

Certification

  • First Aid/CPR Certified

Timeline

Customer Service Representative

Canadian Tire
06.2020 - Current

Inventory Clerk

Vaughan Chrysler
01.2020

Extra Curricular Co-Ordinator (Volunteer)

Amica At Villa Da Vinci
10.2017 - 06.2019

Bachelor of Arts - Criminology, Law & Society

University of Toronto

High School Diploma -

Father Bressani CHS

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Mia Coletta