Mia Castro
Los Angeles
Summary
Dynamic and detail-oriented professional with experience at the County of Los Angeles Department of Public Health. Proven ability to deliver exceptional customer service while managing multiple tasks efficiently. Skilled in Microsoft Office and strong problem-solving, fostering a collaborative environment that enhances team performance and customer satisfaction.
Experienced with administrative tasks such as data entry, filing, and scheduling. Utilizes organizational and communication skills to enhance office operations. Knowledge of office software applications and file management, ensuring smooth workflow and productivity.
Overview
4
4
years of professional experience
Work History
Student Clerical Worker
County Of Los Angeles Department Of Public Health
01.2025 - Current
- Assisted in training new employees on office procedures and equipment usage, fostering a supportive work environment for newcomers.
- Assist customers in obtaining death and birth certificates and burial permits, providing clear explanations of documentation requirements and procedures.
- Accurately file, organize, and archive records to ensure proper storage and retrieval of official documents.
- Answer and route phone calls, addressing inquiries with professionalism and attention to detail.
- Maintain confidentiality while handling sensitive information and following departmental policies.
- Support operational workflows by typing and preparing official documents, forms, and correspondence with accuracy and efficiency.
- Collaborate with staff to resolve customer issues, demonstrating problem-solving skills and composure in high-pressure situations.
- Utilize Microsoft Office and internal record systems to verify, enter, and manage data, ensuring accuracy and compliance with regulations.
Crew Member
Little Caesars
06.2021 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Horace Mann
Los Angeles, CA06-2022
Bachelor of Science - Psychology
University of California, Los Angeles
Los Angeles, CA12-2025
Skills
- Microsoft office
- Scheduling appointments
- Mail sorting
- Basic accounting
- Positive attitude
- Customer service
- Time management
- Verbal communication
- Strong problem solver
- Prioritizing work
- Professional and mature
Languages
Spanish
Full Professional
Timeline
Student Clerical Worker
County Of Los Angeles Department Of Public Health
01.2025 - Current
Crew Member
Little Caesars
06.2021 - 12.2024
High School Diploma -
Horace Mann
Bachelor of Science - Psychology
University of California, Los Angeles