Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mia Barbosa

San Jose

Summary

Customer-focused and enthusiastic sales professional with hands-on experience in retail, food service, and hospitality. Proven ability to connect with diverse customers, drive sales through product knowledge and personalized service, and maintain a polished, approachable presence in high-traffic environments. Background as a barista and host has strengthened my multitasking and communication skills, while retail experience has sharpened my eye for merchandising, attention to detail, and goal-driven mindset. Passionate about helping people find what they need and creating positive shopping experiences that build loyalty and trust.

Overview

5
5
years of professional experience

Work History

Sales Associate

Abercrombie & Fitch
02.2024 - 07.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Host

Ventana Grill
01.2023 - 08.2023
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Resolved conflicts between customers when necessary.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accepted payments from guests for dine-in and take-out foods.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.

Barista

Honeymoon Cafe
01.2020 - 12.2022
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared and served hot or cold beverages.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Pre Nursing -

San Jose State University
San Jose, CA
05-2027

Skills

  • abilities in providing customer service
  • the capacity to take constructive criticism and perform successfully under duress
  • the capacity to market goods and services
  • the capacity for collaborative work
  • the capacity for independent work
  • outstanding ability to communicate verbally
    a strong recall
  • the capacity to perform manual labor effectively
  • Promotional support
  • Money handling
  • Display setup
  • Relationship selling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Abercrombie & Fitch
02.2024 - 07.2025

Host

Ventana Grill
01.2023 - 08.2023

Barista

Honeymoon Cafe
01.2020 - 12.2022

Pre Nursing -

San Jose State University

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Mia Barbosa