Mia Amaral
Toronto,ON
Summary
Dedicated and detail-oriented retail professional committed to delivering exceptional customer service and building lasting client relationships. Highly organized and dependable, with proven success managing multiple priorities and adapting to fast-paced environments with a positive attitude. Known for strong problem-solving skills, teamwork, and a proactive approach to taking on new responsibilities to achieve team goals. Seeking a full-time position that offers professional growth while leveraging interpersonal, organizational, and time management strengths to drive success.
Overview
10
10
years of professional experience
Work History
Team Leader Supervisor
Suzy Shier
08.2025 - Current
- Support store leadership while training to oversee daily operations, team performance, and overall customer experience.
- Resolve customer service issues promptly by delivering effective solutions, increasing customer satisfaction, and reducing escalations to the executive office.
- Build strong skills in sales execution, closing procedures, and adherence to YM Group’s retail standards.
- Prepare and maintain accurate operational documentation to ensure smooth and compliant store functioning.
- Monitor and analyze key performance indicators (KPIs) to ensure alignment with company objectives and continuous improvement.
Cashier
Loblaws
03.2025 - 09.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions, as well as being classified as a high performance cashier with more than 25 five star customer ratings per week.
Beauty Salon Owner
Home Based Business
05.2021 - 08.2025
- Basic hair styles (straight, curl and waves)
- Classic, Volume, hybrid and Mega volume lash extensions
- Lash Lift+Tint+Botox
- Makeup application (from natural to full glam)
- Facials (hydrating to deep cleaning)
- Brow services (Threading/Tint & lamination)
- Nail care (Nail gel polish to acrygel)
- Developed a loyal client base by consistently delivering high-quality services and building positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Established a successful referral program, incentivizing existing clients to recommend the salon''s services to friends and family members.
- Prepared billings and estimates for customers.
- Utilized best practices theory when selecting vendors and products.
- Attended more than 10 customers a day, with different services from nails to lashes.
Cashier
Continente Bom Dia Coimbra
02.2022 - 10.2022
- Opened and closed the store’s operating and POS systems, ensuring accuracy and readiness for daily business.
- Processed transactions, handled replacements and returns, and maintained a smooth checkout experience.
- Prepared and deposited daily safety bags in compliance with company procedures and handled more than €10.000 daily
- Assisted customers in locating products and provided knowledgeable support to enhance their shopping experience.
- Maintained a clean, organized, and welcoming store environment aligned with company standards.
Actor/Actress
Terra Treme Filmes
06.2021 - 08.2021
- Interpreted a fictional character for the feature film “Wolf and Dog,” directed by Cláudia Varejão.
- Collaborated with the production team to bring the director’s vision to life through expressive performance and strong on-set professionalism.
- Gained experience in film production dynamics, character development, and artistic storytelling.
- Attended more than 5 takes per day in a timely manner.
Operacional Assistant
Camara Municipal da Povoação
05.2019 - 07.2021
- Ensured the hygiene and sanitation and organization of 5 public facilities, including funerary areas, multi-sport centers, beach and public bathrooms, and computer centers.
- Maintained cleanliness, safety, and proper sanitation standards across all assigned locations.
- Supported community operations by ensuring public spaces remained welcoming, functional, and compliant with hygiene regulations.
Kitchen assistant
Restaurante Costaneira
06.2015 - 09.2016
- Maintained a clean, organized, and hygienic kitchen environment in compliance with food safety standards.
- Prepared and plated salads, appetizers, and main dishes with attention to presentation and quality.
- Assisted in cooking 20+ seafood specialties, including limpets, barnacles, and shrimp, ensuring proper preparation and taste consistency.
- Supported kitchen operations by washing dishes and maintaining an efficient workflow during peak service hours.
Education
High School Diploma -
Escola Básica E Secundária Da Povoação
Povoação, Portugal05-2021
Skills
- Cash Handling
- POS Systems
- Customer Service Excellence
- Conflict Resolution
- Retail Sales
- Documentation and reporting
- Excellent communication
- Positive attitude
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Team Leader Supervisor
Suzy Shier
08.2025 - Current
Cashier
Loblaws
03.2025 - 09.2025
Cashier
Continente Bom Dia Coimbra
02.2022 - 10.2022
Actor/Actress
Terra Treme Filmes
06.2021 - 08.2021
Beauty Salon Owner
Home Based Business
05.2021 - 08.2025
Operacional Assistant
Camara Municipal da Povoação
05.2019 - 07.2021
Kitchen assistant
Restaurante Costaneira
06.2015 - 09.2016
High School Diploma -
Escola Básica E Secundária Da Povoação