Summary
Overview
Work History
Education
Skills
Timeline
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Mia Almeida

Vancouver

Summary

Dependable Server successful at providing fast, high-quality customer service to guests in a restaurant setting. Adaptable professional with experience in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Quick learner and easily adaptable to multiple working environments and specialized tasks. Experience in understaffed environments which formed a highly productive working style.

Overview

6
6
years of professional experience

Work History

Server

Havana
08.2022 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Earls Bridgepark
05.2021 - 09.2022


  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers, often resulting in positive online reviews.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.


Host

Havana
04.2022 - 08.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Food Packer

Earls Bridgepark
10.2019 - 06.2021
  • Answered 20+ to-go order phone calls per hour, during busy periods, conveying menu options over telephone and accurately estimating time of delivery.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.

Hostess

Earls Bridgepark
03.2019 - 04.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Global Makeup Diploma - Makeup And Special FX

Blanche Macdonald Centre
Vancouver, BC
09-2024

Skills

  • Menu Recommendations
  • Food and Beverage Service
  • Customer Service and Rapport
  • Verbal and Written Communication
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • High Energy and Stamina
  • Team Player
  • Cool Under Pressure
  • Service-Oriented
  • Multitasking and Prioritization
  • Reliable and Responsible

Timeline

Server

Havana
08.2022 - Current

Host

Havana
04.2022 - 08.2022

Server

Earls Bridgepark
05.2021 - 09.2022

Food Packer

Earls Bridgepark
10.2019 - 06.2021

Hostess

Earls Bridgepark
03.2019 - 04.2021

Global Makeup Diploma - Makeup And Special FX

Blanche Macdonald Centre

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Mia Almeida