Mia Alicando
Rancho Santa Margarita
Summary
Detail-oriented and highly organized operations and administrative professional with extensive experience supporting cross-functional teams, managing office workflows, and coordinating logistics in fast-paced environments. Proven ability to streamline processes, manage competing priorities, and maintain efficient day-to-day operations. Strong communicator with a proactive, solutions-oriented approach and a track record of supporting both internal teams and client-facing functions.
Overview
19
19
years of professional experience
Work History
Operations Assistant
codeCampus
Irvine
06.2025 - Current
- Serve as primary point of contact for schools and districts, managing instructor call-outs, schedule changes, and operational updates
- Coordinate internal communications via Slack, ensuring timely resolution of inquiries across departments
- Review and approve employee timesheets, verifying accuracy and compliance with company policies
- Track and monitor company expenditures using Excel to support budgeting and cost control
- Manage inventory processes, ensuring curriculum materials are stocked, organized, and distributed efficiently
- Procure materials and maintain supply levels for internal operations and external school deliveries
- Support daily operations by maintaining organized systems and ensuring smooth workflow across teams
Scheduling & Customer Service Coordinator
Beach Drapery Services
Irvine
06.2024 - 12.2024
- Scheduled and coordinated installer appointments, optimizing daily routes and timelines
- Communicated with clients, vendors, and internal teams to ensure seamless service delivery
- Managed order tracking, inventory coordination, and remake requests with warehouse teams
- Responded to customer inquiries across multiple channels, maintaining high service standards
- Maintained accurate records and documentation for scheduling and order management
Solutions Coordinator
TechMD
Santa Ana
09.2019 - 06.2024
- Scheduled and dispatched field technicians based on priority, availability, and client needs
- Managed high-volume ticket queues, assigning tasks and ensuring timely resolution
- Coordinated across departments to resolve issues and maintain operational efficiency
- Created client quotes and procured equipment from vendors
- Managed inventory, shipping, receiving, and order tracking processes
- Supported project management efforts by maintaining schedules and tracking progress across multiple projects
- Ensured deadlines were met in a fast-paced, high-pressure environment
Facilities Manager/Office Administrative Assistant
TechMD
Santa Ana
08.2018 - 09.2019
- Oversaw daily office operations, enhancing organization and functionality of workspace
- Coordinated meetings, appointments, and company events to support team collaboration
- Managed incoming calls and provided front desk/reception support
- Conducted facility inspections, coordinating maintenance and renovations to ensure optimal facility condition
- Provided administrative support to executive leadership and multiple departments
Supervisor
Paradise Bakery & Cafe
Mission Viejo
10.2007 - 08.2018
- Supervised daily operations, leading team of 15 employees to achieve operational goals
- Managed scheduling, training, onboarding of new hires to enhance team readiness
- Resolved customer concerns, ensuring high standard of service and customer satisfaction
- Oversaw cash handling, daily reporting, and sales tracking using Excel-based systems
Education
Bachelor of Arts - Communicative Sciences And Disorders
California State University, Fullerton
Fullerton, CA08-2018
Skills
- Office administration
- Schedule management
- Event coordination
- Inventory procurement
- Data management
- Microsoft Office proficiency
- Cross-functional collaboration
- Process improvement
- Time management
- Client communication
Timeline
Operations Assistant
codeCampus
06.2025 - Current
Scheduling & Customer Service Coordinator
Beach Drapery Services
06.2024 - 12.2024
Solutions Coordinator
TechMD
09.2019 - 06.2024
Facilities Manager/Office Administrative Assistant
TechMD
08.2018 - 09.2019
Supervisor
Paradise Bakery & Cafe
10.2007 - 08.2018
Bachelor of Arts - Communicative Sciences And Disorders
California State University, Fullerton