M. Hossein Mehdi Zadeh
Brampton,ON
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
Canadian Smart Business Inc.
BRAMPTON, ON
06.2019 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed backup and recovery of data assets to safeguard system availability.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Quality Assurance Engineer
Allstream Inc.
Toronto, ON
11.2015 - 02.2016
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Participated in available trainings to improve software knowledge.
- Optimized test cases to maximize success of manual software testing.
- Ran automated test suites and evaluated performance, functionality and scalability.
Education
Post-Degree Certificate - Systems Testing Engineering
Canadian Career College
12.2013 - 08.2017
Graduate Certificate - Technical Support Fundamental
Coursera
Google Online Corce 09.2022 - 12.2022
Skills
TCP/IP
Data recovery
Desktop support
Mac systems
Technical issues analysis
Telecommunications network oversight
Wireless area networking
Mobile device management
Hardware upgrades
Technical equipment inspection
Backup and recovery
Adobe and Adobe Flash
Ticket support system management
Issue troubleshooting
Network diagnostics
Microsoft Outlook
Windows 10
Wide-area Networks
Microsoft Office Specialist (MOS) Expert
PC component diagnostics
Technical Support
Timeline
Graduate Certificate - Technical Support Fundamental
Coursera
09.2022 - 12.2022
IT Support Specialist
Canadian Smart Business Inc.
06.2019 - Current
Quality Assurance Engineer
Allstream Inc.
11.2015 - 02.2016
Post-Degree Certificate - Systems Testing Engineering
Canadian Career College
12.2013 - 08.2017