M. Hossein Mehdi Zadeh
Brampton,ON
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
Canadian Smart Business Inc.
BRAMPTON, ON
06.2019 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed backup and recovery of data assets to safeguard system availability.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Quality Assurance Engineer
Allstream Inc.
Toronto, ON
11.2015 - 02.2016
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Participated in available trainings to improve software knowledge.
- Optimized test cases to maximize success of manual software testing.
- Ran automated test suites and evaluated performance, functionality and scalability.
Education
Post-Degree Certificate - Systems Testing Engineering
Canadian Career College
12.2013 - 08.2017
Graduate Certificate - Technical Support Fundamental
Coursera
Google Online Corce 09.2022 - 12.2022
Skills
TCP/IP
undefinedTimeline
Graduate Certificate - Technical Support Fundamental
Coursera
09.2022 - 12.2022
IT Support Specialist
Canadian Smart Business Inc.
06.2019 - Current
Quality Assurance Engineer
Allstream Inc.
11.2015 - 02.2016
Post-Degree Certificate - Systems Testing Engineering
Canadian Career College
12.2013 - 08.2017
Similar Profiles
Tommy BeautyTommy Beauty
Special Education Teacher at Canadian Smart Learning InstituteSpecial Education Teacher at Canadian Smart Learning Institute
Stephanie NanceStephanie Nance
Head of Business Strategy (Finance) at Smart Business ConceptsHead of Business Strategy (Finance) at Smart Business Concepts
ANDRII BYCHYKANDRII BYCHYK
NAV/BC Developer at SMART BusinessNAV/BC Developer at SMART Business
Mario GravaMario Grava
Dispatch Manager at BBS Building ServicesDispatch Manager at BBS Building Services
Ayesha AdnanAyesha Adnan
Cyber Security Analyst Co-op at RBCCyber Security Analyst Co-op at RBC