MHD YOUSSEF AL CHAMS

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• CCTV Project Millennium Airport Hotel Dubai,UAE

with 580 MOBOTIX IP cameras & structured cable

Installation ,testing & commissioning

• Implemented UAE Etisalat

Data center with 437 node

Servers & switches powered via DC solar system

Installation ,testing & commissioning

• CCTV Project Dubai RTA

Roads And Transport Authority Dubai Metro

Implemented dubai metro security CCTV

trains and tram main control rooms

Installation ,testing & commissioning

• WIFI & CCTV project Nord Anglia International School dubai

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Improved network efficiency by implementing new server configurations and optimizing system operations.

• Optimized system performance with regular software updates and hardware maintenance.
• Strengthened customer relationships, offering tailored solutions based on their specific needs and requirements.
• Reduced downtime by identifying potential issues through proactive monitoring of CCTV and network systems.
• Reduced downtime by proactively monitoring and maintaining network equipment, including routers, switches, and access points.
• Streamlined troubleshooting processes for faster resolution of connectivity problems, improving overall network performance.
• Upgraded outdated hardware components with cutting-edge technology to improve network capacity and scalability.

• Streamlined troubleshooting processes, effectively resolving complex networking problems.
• Spearheaded the migration of legacy systems to modern platforms, minimizing disruption and maximizing efficiency.
• Established effective communication channels between IT departments, ensuring seamless coordination of projects that spanned multiple functional areas within the organization.
• Reduced downtime through proactive identification and resolution of IT issues.
• Collaborated with security teams to design robust network protection strategies against cyber threats such as malware or unauthorized access attempts.
• Ensured high availability of critical systems by proactively monitoring performance metrics and performing timely upgrades as needed.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Improved network efficiency by optimizing configurations and implementing necessary updates.