MHD SAMER HAJIJ
Mississauga,ON
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and team efficiency as a Customer Service Representative at ICARAO and later as a Site Supervisor at TRIPHASE INC. Skilled in complaint resolution and Microsoft Excel, I excel in creating satisfied customer experiences and improving operational workflows, ensuring project and service excellence.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ICARAO
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Site Supervisor
TRIPHASE INC
08.2017 - 10.2022
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Inspected equipment and tools used for safe operation.
- Enhanced site safety by implementing rigorous daily inspection routines.
Education
GED -
CANADIAN BUISNESS COLLAGE
Mississauga, ON09-2023
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Report creation
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Customer Service Representative
ICARAO
01.2023 - 09.2024
Site Supervisor
TRIPHASE INC
08.2017 - 10.2022
GED -
CANADIAN BUISNESS COLLAGE
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